Physical Damage Specialist

Vspec 4200 C Street SW Cedar Rapids, IA 52404, USA

• The writing of virtual damage appraisals from photos, utilizing electronic estimating software
• Audit collision repair estimates to ensure proper method of repairs, and adherence to industry standards
• Utilize independent judgment and discretion to evaluate repair vs. replace decisions
• Ensure that specific client requirements are applied to audit methodology
• Gain acceptance for estimate revisions, or negotiate an acceptable alternative
• Audit supplemental repair bills to evaluate validity and cost
• Assist clients and vehicle owners with technical questions
• Recommend indemnity payments to clients
• Maintain thorough records for all relevant claim file activity
• Approve and deliver final work product to clients
• Process client billings

• Advanced understanding of collision repair practices and procedures
• Advanced understanding of collision repair estimating practices and procedures
• Ability to work effectively and productively in a remote “home office” setting
• Strong interpersonal, verbal, and written communication skills
• Effective problem analysis and problem-solving skills
• Attention to detail and accuracy
• Advanced customer service skills
• Strong multitasking and time management skills
• Positive attitude and friendly demeanor
• Technical degree in collision repair, or equivalent hands‑on collision repair work experience
• Minimum of 1 year collision repair estimating, or damage appraisal experience
• Minimum of 1 year experience with electronic estimating software. CCC One Collision Estimating Software experience is desired
• Possess active “damage appraisal” and/or “loss adjusting” licensing credentials; or ability to secure and maintain them if needed

No travel required.

Equal Opportunity Employer
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