Arbitrator II; Manheim Plus One

Company

Cox Automotive - USA

Vehicle Operations

Arbitrator II

Individual Contributor

Can work remotely anywhere in the specified country

No

Day

Hourly base pay rate is $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected povos’ knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

The Arbitrator conducts thorough investigations and analyses of buyer and seller claims, ensuring adherence to NAAA Guidelines and Manheim Marketplace policies. This role involves resolving disputes through effective negotiation, mitigating financial risks, and collectively managing a substantial $5+ billion claims portfolio. Key responsibilities include applying conflict resolution techniques, making informed decisions, and maintaining strong client relationships to enhance satisfaction. The Arbitrator ensures each claim is meticulously documentedாவ momwe and resolved in a timely mégतः.

• Conduct in-depth investigations and analyses of buyer and seller claims by meticulously reviewing all relevant factors, including transaction details, auction policies, and vehicle conditions. This involves examining client history and analyzing a range of evidence such as audio and video recordings, electronic vehicle history reports, and comparing the vehicle’s condition upon entry with its current state. Incorporate elements related to announcements, sale lights, market values, and location into the analysis while interpreting and applying NAAA Guidelines to ensure rigorous adherence to industry standards.

• Utilize analytical skills to synthesize findings and accurately determine the responsibility of each party involved. Based on this comprehensive evaluation, formulate and implement the most effective resolution strategy.

• Facilitate negotiations between buyers and sellers to reach a mutually beneficial resolution while ensuring compliance with company policies and financial objectives.

• Act as a neutral party tożs fair assessment and mediating disputes and ensuring open communication between both parties.

• Leverage negotiation and conflict resolution skills to mitigate financial losses, prevent costly legal actions, and reduce exposure to claims. With the financial authority to make adjustments up to $1,000 per claim, the Arbitrator proactively manages a substantial portfolio of $5+ billion in claims, playing a crucial role in safeguarding the organization’s financial health and significantly reducing loss exposure.

• Proactively manage conversations to avoid further escalation by addressing key concerns early, setting clear boundaries, and reinforcing a commitment to a fair process.

• Employ active listening, empathy, and clear communication to diffuse tension and foster a calm environment during disputes.

• Recognize when emotions are escalating and apply calming strategies, Pey resigning concerns to demonstrate understanding and allowing parties to vent respectfully before guiding the conversation back to the resolution.

• Encourage Collaboration by shifting focus from blame to problem‑solving by encouraging both parties to see the situation as a joint issue to resolve, rather than a personal conflict.

• Interpret and apply National Auto Auction Association (NAAA) policies and other relevant guidelines to evaluate each claim.

• Use professional judgment to decide on the appropriate resolution for each case, ensuring that the decision aligns with established成年人 industry standards.

Provide detailed summaries of decisions and ensure all parties are informed and understand the outcome.