Customer Success Manager; Remote

Employer Industry: Education Technology

• Salary up to $116,550 per year
• Bonus eligible/commission-based compensation structure
• Generous paid time off, including 4 self‑care days and paid volunteer time
• Remote‑first culture that supports a flexible work environment
• Comprehensive health and wellness programs to prioritize employee well‑being
• Opportunities for personal development and career growth within a collaborative team

• Manage a portfolio of complex clients, ensuring satisfaction and success
• Build strong relationships with decision‑makers to drive account growth
• Provide expert support and advice on product features and opportunities
• Collaborate with cross‑functional teams to analyze client data and identify growth opportunities
• Track performance and generate referral leads through relationship building

• 3+ years of related work experience in customer success or account management
• Strong relationship‑building skills and a customer‑centric approach
• Ability to communicate effectively with clients and internal teams
• Experience in managing complex accounts and understanding client needs
• A proactive mindset with a focus on accountability and action

• Experience in the education technology sector
• Proven track record of driving account growth and customer retention
• Familiarity with data analysis and strategic planning
• Strong mentoring and coaching abilities for team members
• Passion for learning and personal development

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