Business Office Associate

Apply for the Business Office Associate role at Car Max.

Location:

7271 - King of Prussia, 185 South Gulph Road, King of Prussia, Pennsylvania, 19406.

Car Max, the way your career should be!

Under general direction from the Business Office Manager, this position is responsible for providing exceptional customerpolicy company service in a fast‑paced, team‑oriented environment by facilitating the sales, auction, and appraisal processes. Duties include cash management, processing and auditing paperwork associated with sales, and handling incoming calls.

• Assist store personnelunterricht and all store departments in their daily functions while adhering to Car Max guidelines.
• Provide
  * customer service
  * by greeting customers, balancing overflow traffic, listening to and answering customer questions, and explaining the paperwork process.
• Seek win/w.equals
  
  Solution for customers and partners as appropriate.
• Process paperwork for retail/wholesale automobile sales (printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required registration and titling information, processing reassignments, and auditing completed paperwork).
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• Process auction sales, dealer registration, and appraisal lane purchases, collecting titles, payoffs, proper paperwork, signatures, and sending documentation to the Home Office for draft funding.
• Manage multiple pay types: receive and count money, distribute funds, prepare deposits, and handle the safe with security and loss‑prevention considerations.
• Process paperwork affiliated with the state DMV (title and registration filing for customers).
• Mentor new Business Office Associates and train other store departments on Business Office processes and procedures.
• Clerical responsibilities including copying, filing, reconciling missing dealer plates or information, and data entry into Excel and proprietary systems.
• Answer the multi‑line phone system, respond to callers’ needs, and direct calls as appropriate.
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Work Environment

Pleasant but noisy office environment; numerous distractions from incoming communication; may require walking or standing for extended periods; varied work schedules with nights, weekends, and holidays; wear Car Max clothing at all times while working in the store.

Qualifications
• Read, interpret, and transcribe data to maintain accurate records.
• Use resources and partnerships to balance customer and business needs.
• Understand numeric filing systems.
• Proficient in word processing, spreadsheets, and intermediate PC skills.
• Prioritize and multi‑task in a deadline‑oriented environment requiring above‑average organizational skills and attention to detail.
• Lift objects up to 15‑20 lbs.
• Speak and listen effectively with internal and external customers, in person, over the phone, and in writing.
• Complete Car Max provided training as required.
• Develop partnerships with Sales team and other departments to provide quality customer service.
• Maintain confidentiality of all records, files, and reports within the scope of the position.
• Report asset protection and/or HR related issues to management.

Upon an applicant’s request, Car Max will consider reasonable accommodation to complete the Car Max Job Application.