Account Manager II

About Blackhawk Network

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways.

BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at

This position may be performed remotely anywhere within the United States except for the State of Alaska, North Dakota, or South Dakota. Employees located within 50 miles of a BHN office will be considered a  Hybrid  employee and are required to come into the office 2 days per week based on office schedule.

The Account Manager will proactively develop and manage client programs, delivering best in class service and adding value to ensure retention and uplift as well as looking to cross-sell in other BHN products to increase overall account values.

• Program Management
  • Primarily Manage and Support Tier 4-5 accounts and be responsible for achieving plan numbers for assigned portfolio
  • Responsible for effective client relationship management by proactively communicating with clients, identifying and prioritizing client issues/concerns; coordinating with appropriate internal departments to provide response and/or solutions. Acting as the central point of contact for ongoing program management needs ensure a high level of client satisfaction with Blackhawk products and services.
  • Work cross-functionally within Blackhawk to cross-sell and launch new programs
  • Develop, present, close and execute revenue expansion opportunities on an ongoing basis
  • Develop and refine sales strategies to support the company’s evolving initiatives in alternative payments
  • Ability to lead cross-functional teams (internally and externally) to execute sales strategies
  • Ensure that the company is maintaining a highly responsive customer approach that delivers extraordinary service and quality
  • Other duties as assigned
• Retention and Penetration
  • Work cross-functionally to execute on individual client strategies to identify opportunities for increased retention and penetration. Develop and present client partnership reviews, Voice of the Customer Surveys and monthly contact strategies on an ongoing basis
  • Work with content partners in developing and executing strategy, objectives and project plans to enable the partners to maximize growth and revenue opportunities
  • Conduct periodic account reviews, proactively outreach to existing customers to help drive business goals.
• Inventory Management
  • Work closely with the Inventory Control team to manage client inventory and program renewals, working with the client on forecast and providing updates to internal Production team members. This requires independent decision making utilizing past and projected order history with the objective of balancing inventory quantity to ensure order fulfillment without creating excess inventory/cost.
• Subject Matter Expertise/Special Projects
  • Provide Account Management subject matter expertise to cross functional teams with regard to ongoing system enhancements, product launches and projects, as appropriate.
• All other duties as assigned

• Bachelors degree required or equivalent combination of experience and training
• 2+ years proven success in client / customer service / sales environment.
• 2+ years experience leading cross-functional account teams for high profile, high volume, complex accounts
• Solid business writing skills, experienced with proposals, presentations, project plans and business correspondence
• Proven experience in diverse internal systems and system processing and problem resolution
• Excellent verbal, written and presentation skills
• Excellent interpersonal skills to lead project/account teams and to manage client relationships
• Self-directed with strong analytical, project management and leadership skills
• Strong technical and organizational skills
• Proficient in MS Office…