Manager, San Francisco - Velocity Black; Remote

City Experience Manager, San Francisco - Velocity Black (Remote)

Velocity Black, a Capital One company, harnesses the power of technology, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts, our concierge team is available 24/7/365 via our proprietary app to support our customers and fulfill their requests.

It's concierge, reimagined for the digital age. What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way.

• You will be responsible for the delivery of our promise to our members in San Francisco – localizing the core DNA of Velocity Black.
• Leveraging the global reach, resources and brand of Velocity Black with granular local expertise and up-to-the-minute knowledge of the best San Francisco has to offer in order to develop the local member community.
• Growing the community of high-performance, HNW members in San Francisco.
• Managing the P&L for your city, ensuring it is used with the highest ROI to maximize the relevant KPIs.
• Owning the Content & Engagement strategy for your city’s member cohort.
• Overseeing the conception and execution of regular member events at inspired locations in your city.
• Working closely with our Membership, CRM, and Operations teams to ensure frictionless integration of city-level and corporate-level operations.
• Upholding the Velocity culture throughout your teams – focused around high performance and exceeding customer expectations.
• Demonstrating our cultural pillars of Adaptability, Initiative, Yes First, Resilience and Ownership in everything your team does.
• Being extremely organized, moving seamlessly from assisting a team member with a challenging customer situation to assessing priorities and progress from a strategic altitude.

• High School Diploma, GED, or Equivalent Certification.
• At least 5 years experience in the hospitality industry in San Francisco, CA.

• Strong relationship-building skills, customer focus, and ability to collaborate.
• Strong interest and knowledge of the hospitality market and industry.
• Ability to work quickly and efficiently under pressure.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are $122,100 – $139,400 for Manager, Concierge Specialist in Remote (Regardless of Location) and Richmond, VA. This role is eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI).

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Eligibility varies based on full- or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider qualified applicants with a criminal history in a manner consistent with applicable laws regarding criminal background inquiries.