Engagement Manager - Business Consulting

Start your next chapter at KAE – a Strategic Insights Consultancy, specialising in market research, competitive intelligence, and evidence-led strategy. We help clients across payments, financial services, and technology sectors to understand their markets, outmaneuver competitors, and make confident, data-driven decisions.

Our culture is collaborative, ambitious, and supportive—encouraging ownership, independence, and innovation. We’re committed to social and environmental responsibility, and we believe our journey to help businesses become more sustainable starts within.

As an Engagement Manager, you will lead the delivery of multiple concurrent client research engagements, managing the full project cycle from shaping client briefs and scoping projects to designing solutions and leading project teams. You will set the approach and methodology for research, leverage insights, and advise clients on actionable strategies. You will also work closely with the senior leadership team to shape the firm and support business development activities.

• Managing multiple client engagements, leading, and upskilling project teams to ensure effective delivery.
• Providing direction on analysis and insight generation and taking a hands‑on approach where required.
• Presenting key findings, trends, and recommendations to clients, and facilitating client workshops.
• Managing client and internal stakeholder relationships throughout the project lifecycle.
• Proactively managing resource allocation, profitability, and commercial aspects of projects.
• Supporting business development through client account management, targeted outreach, and thought leadership.
• Coaching and developing less experienced consultants, contributing to recruitment, and driving internal improvement projects.
• Acting as an inspirational role model and reflecting KAE’s values.

You’ll be an experienced research expert or consultant with at least five years’ background in research or strategy consulting, and a genuine passion for market research methods. You’ll have a strong track record of conducting primary research – including complex, in‑depth interviews with C‑suite stakeholders – and you’ll be comfortable leading client engagements to deliver strategic outcomes. Experience in financial services or payments would be highly desirable.

• Strong project management skills, with experience managing multiple concurrent projects and client relationships.
• Accomplished data analysis skills (quantitative and qualitative).
• Previous team leadership and management experience.
• Excellent business acumen and understanding of strategy, marketing, and product issues.
  
  Ability to create compelling presentations and deliver them confidently to senior clients.
• Excellent report writing and communication skills, with fluency in English.
• Experience supporting business development activities, such as client account management, proposal development, or thought leadership.
• Strong interpersonal skills and the ability to build relationships internally and externally.
• Commercial awareness, attention to detail, and a proactive, collaborative approach.
• Alignment with KAE’s core values: work together, care and share, stay curious, choose courage.
• Willingness and ability to spend a minimum of 3 days per week in our London office.

Any additional language skills (especially Spanish, Italian, German, or French) would be considered a plus.

• Leadership and impact: Take ownership of high-profile projects and help shape the future of KAE.
• Supportive environment: Collaborate with talented colleagues in a culture that values learning, growth, and innovation.
• Hybrid working: Enjoy flexibility with a mix of office and remote work, plus occasional opportunities to travel.
• Inclusive culture: We celebrate diversity and are committed to equality, inclusion, and transparency in career progression.

• £65,000 – £84,000 base salary, plus discretionary bonus (company and individual performance).
• Comprehensive benefits: pension, life insurance, private medical insurance, cash health plan…