Head of Operational Assurance

Hybrid role – with a requirement for at least 1 day per week in our New Malden or Sheffield office.

We founded Homeprotect on a simple principle – to provide protection to people underserved by the home insurance industry.

We’re experts at insuring people who want to build or buy a unique property, renovate, rent a home or leave it unoccupied. We can cover people who travel a lot, run a business from home or even collect rare treasures. We protect people who love living in a listed building, having a view of a river or sunbathing on a flat roof.

We can do this because our smart tech enables our customers to get an instant, online quote to cover a huge range of complex needs and our UK customer support teams are on hand to provide information and support when only a real person will do.

Our insurance has already empowered hundreds of thousands of people to protect their homes and the things they love. But we’re not content with being the leading provider of what’s called ‘non-standard’ insurance. We believe there’s no such thing as ‘standard’. We’re all unique and we all deserve home insurance designed with our individual needs in mind – something our combination of real people and smart tech enables us to do.

Our simple promise? Whoever you are and wherever you live, with Homeprotect we’ve got you covered.

Our customers come from all walks of life and so do our people. We’re a small but perfectly formed team, made up of insurance industry specialists alongside a diverse mix of technologists, data scientists and customer and marketing champions from all sorts of industries and backgrounds. We all bring our individual expertise, an appetite for innovation and a shared ambition to empower people to protect their homes and the things that they love.

Working in a fast-paced environment where change happens regularly is how we do things. But we also recognise that you’ll do your best work when you have the right balance, and that’s why we have fully embraced hybrid working, and in some cases, fully remote working, giving our teams the flexibility to choose the right location and working hours for them.

We prefer to focus on the outputs of their work, not where they complete it. That said, there will be times when getting together in one location makes sense, but day-to-day, our teams have the freedom to decide where to work and we trust that they’ll make the right decision balancing the business needs and their own preferences.

Most companies think their culture is great, however at Homeprotect, we have the proof to back this up. We have been recognised externally as a Great Place to Work for the last six consecutive years

Sound good? Read on to find out more about joining our team…

Reporting directly to the Chief Operating Officer this role is accountable for the following business critical areas :

• Own and maintain the organisation-wide Operational Resilience framework, ensuring alignment with UK regulatory requirements.
• Lead the refresh and testing of Important Business Services (IBS), impact tolerances, mapping and scenario testing activities.
• Coordinate with business areas to ensure resilience risks, issues and vulnerabilities are identified, documented, and mitigated.

• Maintain and update Customer Operations risk registers, ensuring risks are accurately assessed, scored, and monitored.
• Oversee the design, implementation, and testing of key operational controls across Customer Services and Claim Operations.
• Provide challenge and support to risk owners to ensure effective risk mitigation and control operation.

• Conduct assessments of existing and emerging industry regulation (e.g., FCA, ICO) and evaluate operational impacts.
• Translate regulatory requirements into clear business actions and monitor completion.
• Act as a subject matter contact for regulatory change across customer-facing operations.

• Provide risk and resilience input to change initiatives, digital transformation projects, and process redesign.
• Undertake formal risk assessments for…