Platform Success Manager

Overview

AVB is a fast-growing, stable company that has a firm mission to do whatever it takes to keep our members profitably in business. Our vision is to deliver best in class growth solutions and service fueled by a passionate mission belief, innovation, and an unwavering commitment to doing what is right for our members, organization, and team members. AVB has an experienced development team, smart strategy team, bright and creative designers, along with the rest of our dream team of enthusiastic, entrepreneurial minded individuals who want to help drive the success of our members!

We offer competitive salaries, full benefits, a flexible remote work environment, an employee reimbursement program to support enriching your life, EAP, employee discounts, a WFH stipend, an annual allowance for AVB apparel, 401k options, a robust sick time policy, and 5 Floating Holidays per year, along with a minimum of 10 days of vacation time that starts accruing from your first day.

In addition, from time to time, our team members will be required to engage in travel to attend AVB’s Annual All-Employee Meeting, as well as other travel obligations which may be required of the position- such as meetings with members, attendance at conventions, and other events, where you will represent AVB!

We are always looking for smart, resourceful, and dynamic people to join the team, so if you are looking for a company that will welcome you, collaborate with you, challenge you, and help develop your skills to the next level- then we are looking for you! We are geared up for growth, are you ready to grow with us?

In this position, you will work closely with retailers on eCommerce websites on the AVB Marketing Enterprise platform and influence teams including web design, eCommerce merchandising, web development, digital marketing, and support. As the Platform Success Manager, you will interact daily with member retailers to resolve issues and manage satisfaction on the platform, using this feedback internally to help drive development priorities.

Supervisory Responsibilities:

• N/A

Essential Functions and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Engage with member retailers to champion product offering, providing end user solutions based on product knowledge
• Assist in determining roadmap priorities with the product team based on member feedback & understanding of end user needs
• Triage member issues and work with internal teams through resolution
• Analyze data to identify opportunities in the product platform
• Organize feature enhancement and support tasks for internal and member facing reporting purposes

This position will work remotely from a home address and subject to AVB’s Remote Work policies and procedures which are then in effect. In addition, from time to time, this position will be required to engage in travel, including travel to attend AVB’s Annual All-Employee Meeting as well as other travel obligations which may be required of the position such as meetings with members, attendance at conventions and shows and other events where you will represent AVB.

(Any requests for accommodations to required travel (including medical) should be addressed with Human Resources.)

• Must be self-motivated, hard-working, well organized, thick-skinned, and resilient to ever-changing timelines, requests, and deliverables
• Excellent oral and written presentation and communication abilities, internal and external
• Ability to differentiate between “done” and “done right” for our member base
• Desire to adopt and learn new tools and technologies and stay current on eComm merchandising best practices
• Demonstrates ability to set priorities and work with little supervision
• Quick and confident decision-making skills with good judgment

• Bachelor’s degree, preferably in Marketing or Business Administration
• 3 years’ experience in merchandising and/or marketing within the home appliance, furniture, or mattress industry
• Experience in customer facing role and working with cross-functional teams
• Bas…