Product Manager

Location

LAKE FOREST, IL, US,

Work Location Type:
Remote

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award‑winning culture, the Company had 2024 revenue of $17.2 billion across its two business models.

In the High‑Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,  offers customers access to more than 14 million products, and  offers more than 24 million products. For more information, visit

The anticipated base pay compensation range for this position is $ to $.

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and six free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full‑time employees (accrual prorated based on employment start date) and six company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to four weeks paid leave for non‑birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

We are looking for product managers to help guide and chart a course for Grainger's generative AI solutions that will be deployed throughout the customer service center. The Product Manager contributes to the product vision and to the roadmap of future products, with a high degree of ownership over important features and the customer experience. You will work with engineering, design, and operations to develop aspects of a product.

Work in a matrix organization and can use a variety of technologies and capabilities into products and applications that customers love.

You will be reporting to the Director, Product Management and will be based in Chicago or Lake Forest, IL or fully remote.

• Strategize, plan, and develop software related to Grainger’s generative AI and machine learning strategy.
• Develop business plans using data to make recommendations that create advantage for Grainger.
• Conceptualize customer and internal team member needs and build the product roadmap and requirements.
• Lead a team of software engineers, data engineers, and ML Scientists, through structured work, provide ample business context and establish shared ownership of outcomes.
• Lead software development on the management, deployment, troubleshooting, and administration of new software features.
• Lead, communicate & coordinate product launches across all partners including business, product, and engineering teams with consideration of schedule, risk management, escalation of issues and balance tradeoffs.
• Facilitate product review discussions…