Account Manager; Shanghai

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and we know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Are you goal-oriented with a focus on driving value and enhancing the experience of your clients or partners? Do you have a great track record in account management, sales, negotiation, and stakeholder management and are looking to develop your career in travel & tech? If so, this might be the role for you.

We're on the search for an Account Manager, to join our EG B2B team in Shanghai. EG B2B leverages the best of the Expedia Group’s partner-facing APIs and template products with a laser focus on B2B, powering hundreds of partners around the world. As the Expedia Group’s partner-focused arm, EG B2B’s mission is to provide its partners with solutions to fuel their growth.

EG B2B partners with businesses across a wide range of verticals, including loyalty programs, airlines, travel agents, corporate travel management companies, and online retailers who re-market EG B2B rates and availabilities to their travelers.

• Grow and manage a portfolio of existing and new EG B2B partners across Greater China
• Account ownership of partner relationships post-launch with clear profitability/revenue targets and the identification and development of incremental revenue opportunities.
• Management of a mix of partners from multiple segments with clear profitability/revenue targets.
• Build effective client relationships and lead complex commercial negotiations
• Influence the decision-making of both internal and external stakeholders through formal and informal negotiations/discussions.
• Establish and deepen relationships with decision makers at partners and internal stakeholders within Expedia Group
• Analyze external travel industry sales trends & articulate your learnings into constructive communication to drive business & financial acumen.
• Assist in developing merchandising strategies for the Partners based on their specific needs, seeking to increase sales by utilizing new technologies, functionality, and product lines
• Advise on technical integration and optimization opportunities, working closely with the internal technical teams to ensure optimal usage of EG B2B’s APIs solutions
• Support customer issues in a timely fashion and provide resolution in collaboration with our customer support teams
• Seek and remain curious to grow your knowledge in gaining competitive insights for the benefit of the portfolio & the team
• Work closely with the Business Development team in the region to ensure smooth handover and/or transition with new accounts
• Travel regularly and meet partners face-to-face.

• 3+ years experience in account management, business development or relevant sales jobs. A strong understanding of hotel B2B distribution in Greater China regions is a plus.
• Strong proficiency in English and Chinese language communications
• Good at relationship building, leading the entirety of the relationship with the partner, including working cross-functionally across their organization with a commercial, product, customer service, technology, marketing, finance, and accounting teams
• Work with all levels of seniority in the management internally & externally to drive results
• Demonstrated ability to work autonomously and manage a wide variety of projects simultaneously and under deadline.
• Experience working in…