Sales Practices Consultant

Sales Practices Consultant

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Within the Market Conduct team in Enterprise Compliance, this role resolves complex and sensitive complaints from clients and various regulatory entities regarding the sale or servicing of all insurance and securities products. Investigates sales practice matters acting as an expert compliance resource for the division, department, Enterprise, and field. Provides leadership within the division and guidance to the field force to promote the Company’s best business practices.

• Determine resolutions in response to sales practices complaints filed against the field force involving complex and sensitive issues.
• Conduct comprehensive investigations of field sales practices, including suspected fraud, violations of company policy, and FINRA and State Insurance Department laws and regulations.
• Ensure that all incidents are reported to the Regulatory Reporting Team and respond to state insurance department inquiries.
• Serve as an expert compliance resource to others in the Field and the Home Office.
• Assist in the development of Sales Practices Specialists and Senior Specialists through training, consultation, case referrals and providing specific performance feedback.
• Provide leadership within the division by participating in and leading project teams to enhance controls and develop process improvements.
• Assist the Law Department in Market Conduct related litigation, including being deposed, providing court testimony and participating in mediations.

• Bachelor’s Degree preferred or equivalent combination of education and experience in Business Administration, Finance, Marketing, or Pre-Law preferred.
• FINRA SIE, Series 7 & 24 required or can be obtained within 6 months.
• Minimum of 6 years of relevant experience. Experience in the financial services, Insurance, or Investment industry preferred.
• Proven ability to diffuse difficult clients, resolve conflict, and handle difficult conversations.
• Strong ability to negotiate reasonable resolutions on complex non-standard compliance issues and conflicts.
• Knowledge of insurance and investment products and operations.
• Leads others to solve complex problems and uses sophisticated analytical thought.
• Case-related travel is required on occasion.

• Pay Range – Start: $69,720.00
• Pay Range – End: $

• Flexible work schedules
• Concierge service
• Comprehensive benefits
• Employee resource groups

• Continuous Improvement (NM) – Advanced
• Policy & Procedure (NM) – Advanced
• Project Management (NM) – Intermediate
• Strategic Thinking (NM) – Advanced
• Cross Functional Partnering & Planning (NM) – Intermediate
• Compliance Metrics, Monitoring & Reporting (NM) – Advanced
• Attention to Detail (NM) – Advanced
• Decision Making (NM) – Advanced
• Risk Assessment & Identification (NM) – Advanced
• Industry Knowledge (NM) – Advanced

Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.