Strategic Customer Development Manager, England - Business Cards & Payments; Remote-Eligible

Strategic Customer Development Manager, New England - Business Cards & Payments (Remote‑Eligible)

Capitalize on a role that deepens relationships with small and commercial businesses through Capital One’s Business Cards and Payments portfolio. As part of the Strategic Customer Development team, you will partner with executives, purchasing managers and internal sales and product teams to optimize rebates, benefits and usage of Capital One card programs, while growing spend and ensuring high levels of retention.

• Manage a portfolio of clients with a key focus on retention, growth and risk management.
• Analyze the company’s total business spend to identify additional opportunities to leverage Capital One Commercial or Small Business Cards.
• Offer ongoing vendor‑match and spend‑enablement services; leverage results to increase AP file penetration.
• Learn about the client and the specific industry vertical in which they operate; understand purchasing needs and behavior.
• Build trusted advisor relationships, handle client needs and coordinate client appreciation activities.
• Resolve issues and provide solutions to clients in a timely manner.
• Monitor portfolio metrics and perform quarterly account reviews.
• Partner across the value chain to meet client needs.
• Seek new business referrals once relationships have been established.

• Demonstrate abilities to build relationships and influence at a wide range of levels.
• Strong verbal and written communication skills, in person and over the phone.
• Problem‑solving capability to synthesize information and make informed decisions.
• Strategic mindset and ability to leverage data to identify growth opportunities across the portfolio.
• Use consultative selling techniques to teach prospective customers how to leverage payment solutions effectively.
• Design and implement plans with the client’s AP and internal Capital One partners to meet expected returns from card programs.
• Build broad and technical product knowledge and an understanding of how client‑side processes work with our products and services.
• Work independently, seek out feedback and data to improve performance.
• Maintain and update CRM system regarding customer calls, pipelines and closed opportunities.
• Project and process management, interpersonal influence, networking, project ownership, and workflow management skills.

• At least 5 years of experience in a business client‑facing role.

• Bachelor’s Degree or military experience.
• At least 7 years of experience in a business client‑facing role.
• At least 2 years of experience supporting business credit card products.
• 1+ year of experience using , Microsoft Office and Google Applications.

Capital One is open to hiring a remote employee for this opportunity.

The minimum and maximum full‑time annual salaries for this role are listed below, by location. Salaries for part‑time roles will be prorated based on the agreed number of hours to be regularly worked.

• Sales Territory: $138,100 – $157,700 for CML Card Client Development Manager
• Remote (regardless of location): $138,100 – $157,700 for CML Card Client Development Manager
• Richmond, VA: $138,100 – $157,700 for CML Card Client Development Manager

Role is eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI).

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Seniority level:
Mid‑Senior level.

Employment type:

Full‑time. Job function:
Sales and Business Development.

No agencies please. Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.

Capital One will consider qualified applicants with a…