Business Excellence Co-op

The Business Excellence, Co-op will have the opportunity to work with and learn from the larger Business Excellence team. The Co-op will work on cross‑functional initiatives supporting the drive to improve the overall value of the interactions that both internal members and external parties have with DLL Canada. This role will be an excellent opportunity to work with various teams across the DLL network including Operations, Digital/Product teams, Sales Teams, Finance, Risk etc.

by supporting workshops, project management and data‑analysis.

Find out morehere about how you can unleash your full potential at DLL!

Day to day:

Operational Excellence

Participate in cross‑functional workshops and support the Business Excellence Team to problem solve and document processes/opportunities that improve customer and employee experience.

Support the Business Excellence Team to automate processes using various digital tools such as Robotic Process Automation, AI that significantly enhance customer experience

Student benefits:
Learning active listening skills, exposure to cross‑functional collaboration sessions and experience to real world structured problem solving using Lean Six Sigma tools.

Project Management

Supporting Project Managers in executing cross‑functional projects that includes but not limited to recording meeting minutes that help to align and sequence tasks, owning/co‑owning tasks where applicable

Support with monthly update report that is sent to all stakeholders within DLL Canada

Student benefits:
Learning crucial aspects of project management that include time‑management, resource planning and project‑level communication methods.

Operational Metrics

Gathering monthly and quarterly Operations metrics using established reporting tools.

Co‑developing the required monthly and quarterly presentations, developing data‑trend analysis and commentary, reviewing with the Operational Excellence Manager prior to publication for feedback and coaching opportunities.

Student benefits:
Learning data‑analysis, looking for trends and communicating findings in a simple and concise way, develop hypothesises for both root‑cause and corrective‑actions to poor performing metrics with coaching and mentoring.

Process Libraries

Help team in creating and maintaining process libraries that contain end to end process maps and critical process metrics.

Student Benefits:
Creation and maintenance of process libraries that serve as important tools to measure process performance.

“We not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow.”

• Strong organizational skills, attention to detail, and an ability to prioritize in a changing environment.
• Strong initiative exhibited through proactive interactions and idea development.
• Highly flexible and adaptable.
• Excellent verbal and written communication skills.
• Very customer service focused.
• Curious by nature.
• Course work (or experience) normally obtained through enrollment (or lived experiences) in a Business Admin, IT Project Management, CX/UX Design, Process Quality programmes.
• Experience with MS Office products. MS Visio a plus
• Must be enrolled in a post‑secondary education co‑op program

Ability to work from home remotely/independently, in a virtual team environment and in‑person/in‑office for process improvement workshops (approx. 2‑3x per week)

What you will gain:

• Participation in the Learning and Development Program while you complete your placement
• Access to e‑learning and skill development courses
• Regional and global networking opportunities with members
• Exposure to a global vendor finance company with Great Place to Work certifications in 16 countries

DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

Connection – Build meaningful connections with other DLL members

Health – Manage mental, emotional and physical health

Finance – Provide learning opportunities to help members achieve personal financial health

Lifestyl…