Account Manager

Account Manager

Position Summary

The Account Manager is responsible for overseeing a portfolio of clients with increased complexity, ensuring the successful collaboration of carrier renewals with the Account Executive, census data, and compliance with carrier guidelines. This role involves conducting in-depth benefit analysis, recommending strategic enhancements to clients' benefit programs, and providing expert guidance on adding additional lines of coverage options. The Account Manager collaborates closely with clients, brokers, sales consultants, and carrier partners to deliver exceptional service, which may also include managing Co Broker arrangements.

This role requires advanced industry knowledge, proficiency in Warner Pacific's proprietary systems, and expertise in carrier portals.

Overview of Responsibilities

Advanced Renewal and Open Enrollment Management

* Manage a portfolio of accounts with a focus on complex clients, ensuring accuracy and timely execution of renewals by collaborating directly or in collaborations with Account Exectivives with group administrators to review and select appropriate plan options.

* Facilitating open enrollment by coordinating with group administrator and sending all enrollment changes to carrier and confirming completion with carrier.

* Collect and analyze census data and client information to develop tailored renewal strategies

* Effectively coordinate and manage shared client accounts with Co-Broker arrangements if applicable.

* Utilize various Customer Relationship Management (CRM) platforms such as Salesforce, Benefit Point, Brokerage Builder, EPIC, and internal systems to track renewals, upsells and pending/completed cases, as well as accurately track Co Broker commission splits to ensure all data is up to date and reflective of current agreements.

* Develop customized marketing analysis and competitive reports to assist clients in optimizing their benefit offerings.

Client Communication

* Communicate with clients, brokers, and sales consultants to provide strategic recommendations for benefit plan design and carrier selection

* Present renewal options, cost, and potential plan enhancements.

* Assist clients in navigating complex renewals including the transition process for carrier changes and the addition of new coverage lines.

* Maintain proactive communication with clients to ensure a seamless renewal process.

Collaboration & Team Support

* Provide support to less experienced Account Managers by offering training and guidance on best practices.

* Work closely with case installation, and new business teams to streamline onboarding for new business.

* Act as a backup for assigned Account Managers and provide high-level assistance.

* Participate in cross functional projects and initiatives aimed at improving team performance and service delivery.

Market & Product Knowledge

* Stay informed on benefits, plan designs, and market competition to provide accurate renewal analysis and marketing recommendations.

* Monitor industry regulations and compliance standards (carrier meetings, carrier 411) to maintain up-to-date knowledge of the employee benefits market.

Customer Service

* Provide high level customer service, ensuring timely resolution of client inquiries.

* Proactively identify potential client issues and develop solutions to mitigate risks and enhance service quality.

* Maintain a client first approach, ensuring satisfaction and long-term retention.

Additional Skills and Requirements

* Minimum of a high school diploma or equivalent; advanced education or degree preferred.

* Minimum 3 years of prior experience as an Account Manager or a combination of education and prior insurance experience that would provide an equivalent background in terms of insurance knowledge and experience.

* Must hold and maintain Life & Health License by timely renewing license and completing all required continuing education courses.

* Strong understanding of employee benefits products, contributions, and pricing models.

* Solid leadership and mentorship abilities.

* Advanced proficiency in using Microsoft Office suite and Customer Relationship Management systems is required.

* Communicates effectively and confidently across a variety of channels, tailoring messages to different audiences and ensuring clarity in both client and internal communications.

* Delivers a high-quality customer experience by building trusted relationships, addressing complex client needs, and proactively managing account activities to ensure satisfaction.

* Advanced analytical and problem-solving abilities with the capacity to interpret complex information. Demonstrates consistent accuracy and thoroughness.

* Demonstrated ability to effectively manage competing priorities and deadlines in a dynamic environment, while maintaining accuracy and efficiency.

* Proven ability to collaborate across teams and departments, contributing to shared goals and supporting cross-functional initiatives.

Working Conditions

* Remote work is permitted, with…