Business Process Manager

Lead smarter supporter-focused change at CRUK

Business Process Manager

Salary: 45000 - 50000 plus benefits

Reports to:

Head of Supporter Engagement

Grade: P3

Directorate:
Marketing Fundraising & Engagement

Contract:

Contract type

Hours:

Full time 35 hours per week

Location:

Stratford London. Office-based with high flexibility (1-2 days per week in the office) or Home based. Note there will be travel to Oxford 1 day month until March.

Visa sponsorship:
You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Closing date:
Sunday 9 November 2025 23:55

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment please contact as soon as possible.

Recruitment process: 2 stage interviews

Interview date:
From on 19 and 20 November 2025

At Cancer Research UK we exist to beat cancer.

We are professionals with purpose beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who wants to develop their skills, someone like you.

We’re looking for a strategic and operational expert to champion process excellence across Supporter Engagement. You’ll be the voice of the team in cross-functional initiatives shaping how we work and how we deliver exceptional experiences to our supporters.

• Responsible for ensuring process requirements for Supporter Engagement teams are delivered through the migration from Siebel to Salesforce Event Management Order Management and Volunteer Management systems.
• Represent Supporter Engagement in strategic projects across Cancer Research UK ensuring changes enhance productivity service quality and supporter experience.
• Own and evolve business processes to improve efficiency reduce costs and deliver seamless supporter journeys.
• Identify and implement innovative process improvements drawing on best practices from inside and outside the organisation.
• Collaborate with internal teams and external partners to shape solutions from the ground up.
• Influence and support strategic planning as part of the leadership team.
• Lead cross-departmental change projects with measurable outcomes.
• Use insight and analysis to inform decisions and track the impact of improvements.
• Support the costing and development of new and existing services to ensure they are efficient cost-effective and deliver outstanding supporter experiences.
• Ensure all services are compliant and aligned with regulatory requirements.

• A strategic operator with deep expertise in operational processes within large complex consumer-led organisations.
• Proven experience in project and change management within matrix structures.
• Strong relationship builder and influencer across all levels.
• Confident decision-maker with a knack for simplifying complex information to a wide range of audiences.
• Skilled in process mapping and continuous improvement.
• Excellent communicator with a pragmatic solutions-focused mindset.
• Sound understanding of regulatory requirements in supporter engagement.

• Bold:
  Act with ambition courage and determination
• Credible:
  Act with rigour and professionalism
• Human:
  Act to have a positive impact on people
• Together:
  Act inclusively and collaboratively

We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you.

We create a working environment that supports your wellbeing and provide a generous benefits package a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance take positive steps in your career and achieve your personal wellbeing goals.

You can explore our benefits…