Operations Process Specialist; Student Housing

Operations Process Specialist (Student Housing)

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Tailwind Group is a top twenty owner and manager of off‑campus student housing and brings a wealth of knowledge to the industry. We are committed to creating and sustaining a workplace culture that is second to none. We strive to fight for the highest possible good of the people that matter most, including our team members! Attracting and retaining the most talented and passionate individuals in our industry is an ongoing objective at Tailwind Group.

We would love for you to join our team!

Job Type: Full‑time

The Operations Process Specialist is primarily responsible for providing support to Tailwind Group team members by helping to develop, communicate, and maintain organizational policies and procedures. A successful Operations Process Specialist will develop relationships with our employees, provide support to all operations team members, and understand that this role is critical to the reputation and function of Tailwind Group.

This is a full‑time position working a standard schedule, Monday - Friday from 8:00am - 4:30pm. Nights or weekends may be required from time to time dependent on business needs.

The compensation range for this position is $58,800 - $76,800 plus bonus potential. This range is determined by current market data based on the position requirements and complexities. Final offers of employment will be based on multiple factors including candidate education, skills, experience, and location.

This is a remote position that must be fulfilled in a state where Tailwind Group currently operates. Only candidates who reside in one of the following states will be considered:
Alabama, Arkansas, Florida, Indiana, Iowa, Kansas, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Ohio, Oklahoma, South Dakota, Texas, or West Virginia.

• Medical, Dental, & Vision Insurance for employees and their families
• Vacation and Sick Time + 12 Paid Holidays
• 401(k) with company matching
• On‑the‑job training and career development
• Paid Parental Leave

• Collaborate with various departments to identify needs, streamline processes, and ensure consistency and adherence across the organization.
• Assist in the development of new policies and procedures to enhance efficiency, defining the objective and scope of each for effective implementation.
• Create clear, comprehensive, and user‑friendly documentation for all operational processes.
• Ensure policies are clear, concise, and in alignment with Tailwind’s organizational goals.
• Continually review and revise policies and procedures to address changes or business needs.
• Help evaluate the necessity of existing processes and policies and helps eliminate those deemed inefficient.
• Maintain the Policy and Procedure Management System, ensuring up‑to‑date and accurate information.
• Oversee initiatives to boost course and compliance within the learning management system.
• Assist with training new or current employees on operational processes and procedures.
• Provide ongoing support to teams regarding policy and procedural related questions and concerns.
• Assist with research and completion of special projects.
• Assist in the evaluation of Tailwind’s operational process and procedures and provide feedback.
• Identify potential problem areas and opportunities, such as operational changes or industry developments, and recommend steps for improvement.
• Maintain knowledge of new methods and techniques applicable to the organization, or the industry.

• Bachelor’s Degree in Business Administration or related field.
• Two or more years of progressive experience as a Property Manager or a similar level position. Student housing experience is preferred.
• One or more years of experience working in Entrata.
• Experience leading process‑driven and organized teams is strongly preferred.

• Keen eye for detail with the ability to produce error‑free, clear, and concise written content.
• Strong communication skills with proven success building trust and working…