Business Development Manager

This is a remote position.

White Raven Resourcing Ltd, acting as a recruitment agency, is hiring on behalf of our client, a recognised leader in the Automotive Warranty sector.

Reporting to the Senior Partnership Manager
, this role is focused on growing the dealer network, policy volumes, and gross written premium. You will be responsible for new business acquisition through proactive prospecting of automotive dealers that are not currently offering warranty products. Working closely with the wider Account Management team, you will ensure a smooth onboarding process before account handover.

Key Responsibilities Sales Growth

• Grow warranty policy volumes, gross written premium, and dealer account numbers in line with agreed targets
• Identify and pursue new business opportunities, maintaining a strategic target log aligned with line manager objectives.
• Manage new leads with a fast, end-to-end approach from initial contact to onboarding

Reporting & CRM Management

• Maintain daily and accurate use of CRM systems, logging all communications and scheduling follow-up actions
• Report against core KPIs for your assigned area
• Forecast sales performance and identify rectification plans where required
• Use data insights to identify wider brand and cross-sell opportunities

Cost Control & Risk Management

• Ensure all signed dealers are fully qualified and assessed to minimise risk of non-performance.
• Operate strictly within delegated authority levels

Relationship Management

• Conduct regular dealer performance reviews, ideally face-to-face, agreeing improvement plans where required
• Deliver structured handovers to the Account Management team
• Deploy dealer training where appropriate

Dealer Management & Support

• Provide dealer training on systems and warranty products as needed
• Ensure the full 12-week onboarding process is followed for each new dealer.
• Manage dealer debt in collaboration with the Finance team
• Resolve dealer issues promptly, ensuring clear communication and documented outcomes
• Ensure dealers are using the full range of approved digital assets and that warranty content remains up to date.
• Monitor compliance with brand guidelines and take swift action where breaches occur.
• Deliver outstanding, proactive customer service across your dealer portfolio.
• Build and maintain strong relationships with key stakeholders within assigned accounts

Internal Collaboration

• Work closely with internal automotive marketplace teams to maximise mutual opportunities
• Collaborate with internal departments (e.g. Claims, Sales Support, Finance) to deliver best-in-class service
• Maintain accurate and up-to-date CRM records to support future opportunities.
• Regularly review area KPIs including new business development, average monthly policy volumes, and dealer loyalty
• Monitor dealer performance metrics such as burn rates, implementing corrective actions where required
• Act as the internal advocate for dealer and customer feedback

Requirements Skills & Experience Qualifications

• Higher education qualification and/or demonstrable experience in a similar commercial or automotive role

Essential Skills

• Proven experience in new business acquisition
• Strong written and verbal communication skills
• Confident CRM user with excellent record-keeping discipline
• Ability to build quickly and maintain professional relationships

Desirable Attributes

• Strong customer focus with a commitment to delivering a high-quality end-to-end experience.
• Results-driven mindset with a consistent track record of achieving targets
• Analytical approach with the ability to identify trends and opportunities
• Process-oriented, ensuring efficiency and consistency
• Entrepreneurial and opportunity-focused
• Agile and adaptable across multiple priorities
• Strong organisational and time-management skills
• Confident communicator, able to engage stakeholders at all levels

Benefits

Base Salary: £38,000
Car Allowance: £7,000
Commission Structure: % of new business for 6 months

Private.

25 days holidays, rising to 27 days.

Critical illness and death in service cover.

Discounts on company services.

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