Operational Effectiveness Analyst II

Operational Effectiveness Analyst II page is loaded## Operational Effectiveness Analyst IIremote type:
Remote (USA) locations:
Portland, ORtime type:
Full time posted on:
Posted 2 Days Agojob requisition :
REQ
006245
** The next part of your journey is right around the corner — with The Standard.
**** Job Summary
** The Operational Effectiveness Analyst II drives data analytics initiatives that create measurable business value and inform strategic decision-making. This role blends business acumen, technical expertise, and strong quantitative skills to analyze complex data, uncover insights, and develop solutions that enhance operational performance and customer outcomes.
** Principal

Duties & Responsibilities:

*** InMoment daily, weekly and monthly reporting
* Follow through on Launch Pad and InMoment feedback provided to Contact Center supervisors and website team
* Prepare and maintain customer feedback survey reporting as required
* Weekly and monthly metrics for call center teams
* Quality reporting for claims and customer service
* Responsible for daily manipulation of data, exploratory data analysis, running and evaluation of models, and development of advanced reporting
* Extracts and transforms data from different areas to be used for modeling and reporting
* Analyzes data in order to derive insight and find actionable initiatives
** Skills and Background You’ll Need**
* *
* Education:

** High School Diploma required, bachelor’s degree preferred.
* *
* Experience:

** 2 or more years of relevant experience in data analysis and reporting within the insurance industry.
* Advanced analytical and problem-solving skills with the ability to explore, analyze, and synthesize large, complex data sets into actionable insights and recommendations.
* Strong technical proficiency in tools such as Microsoft Excel, SQL, Power BI, and Tableau, with the ability to quickly learn and utilize new software.
* Effective communication and prioritization skills, including structuring documents for senior management, driving alignment, and managing multiple priorities under aggressive timelines.
** Key Behaviors of a Successful Candidate**
* ** Driving Success:
** Acts with urgency, pursues ambitious goals and shows resilience in the face of obstacles and setbacks.
* ** Adaptability:
** Sees possibilities in changing circumstances, accepts and understands change and alters behavior as necessary.
* ** Improvement Mindset:
** Continually seeks new ways to create business/ customer value by identifying and implementing opportunities for improved efficiency, effectiveness and innovation.
* ** Costumer Focus:
** Understands and anticipates both internal and external customer needs and develops customer-inspired solutions that exceed expectations.
* ** Winning Together:
** Actively engages colleagues to achieve shared outcomes by developing trust, inviting diverse perspectives and pushing to bring the best ideas forward.# We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:
* A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
* An annual incentive bonus plan
* Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
* A supportive, responsive management approach and opportunities for career growth and advancement
* Paid parental leave and adoption/surrogacy assistance
* An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about
* * Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.
* The actual compensation for this role will be based on a combination of education and experience, knowledge and…