Senior Maintenance Officer; Reactive

Senior Maintenance Officer - Reactive Repairs & Voids

• Glasgow
• 46,728 (DOE - some flexibility)
• 35 hours per week Mostly office-based 1 day WFH

We are currently working with a well-established Housing Association in Glasgow who are seeking an experienced Senior Maintenance Officer to support their reactive repairs and voids service on a temporary basis (minimum 8 weeks, with potential to extend).

This is a key operational role focused on ensuring high-quality service delivery, strong contractor performance, and excellent customer experience.

You will play a central role in managing the day-to-day delivery of the reactive maintenance service, supporting tenants, contractors, and internal teams to ensure repairs and voids are handled efficiently, compliantly, and to a high standard.

Key responsibilities include:

• Repairs and voids administration and coordination

• Contractor performance monitoring and compliance checks

• Handling customer complaints and resolutions

• Budget monitoring, accruals, and financial processing

• Invoice processing and value-for-money checks

• KPI tracking and service performance reporting

• Strong customer service and call handling

• Ensuring compliance with procurement, health & safety, and CDM regulations

• Supporting or leading on Scottish Government grant-funded works (desirable)

35 hours per week with a 1-hour lunch:

• Monday: 9am-5pm

• Tuesday: 9am-6pm

• Wednesday: 9am-5pm

• Thursday: 9am-5pm

• Friday: 9am-4pm

This is primarily an office-based role, with scope for 1 day working from home per week and ad hoc flexibility where needed. Start and finish times can be slightly flexed to support commuting.

You will ideally have experience working within housing, local authority, or social housing maintenance environments and be confident in managing a busy, customer-facing repairs service.

You'll be:

• Highly organised and process-driven

• Confident working with contractors and stakeholders

• Strong on compliance, reporting, and service delivery

• Comfortable handling complaints and escalations

• Financially aware with experience reviewing invoices and budgets

Apply today or Call Laura on (phone number removed)

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