Senior Business Travel Consultant with Spanish OR French OR German

Are you an experienced Business Travel Consultant passionate about delivering exceptional service to VIP and executive clients? Do you thrive in complex, high-touch environments where attention to detail and problem-solving really matter? Are you fluent in German OR French OR Spanish and English and looking to join an international company with real impact? Then this Senior Business Travel Consultant – Executive Care role could be your next career move!

Our client is a fast-growing, global company in the corporate travel and expense management space, working with high-value clients across multiple markets. You will join a newly created, specialized team dedicated to providing premium, end-to-end travel support for executive and VIP travelers.

Key languages

• Full professional level of German OR French OR Spanish
• Full professional level of English

Main responsibilities

• Act as the primary travel advisor for executive and VIP clients, ensuring a premium service experience at every stage
• Coordinate and manage end-to-end corporate travel arrangements , including air, rail, accommodation, and ground transport
• Anticipate and respond effectively to urgent requests, last-minute changes, and travel disruptions
• Apply expert knowledge of fare rules and ticketing conditions to provide the best possible solutions
• Handle complex cases and escalations with professionalism, discretion, and efficiency
• Build strong relationships with internal stakeholders across Commercial, Operations, and Account teams
• Ensure all bookings, changes, and communications are accurately documented in internal systems
• Contribute to service quality improvements by sharing feedback, best practices, and operational insights
• Use performance data and customer feedback to continuously enhance the client experience

Core skills/experience

• Solid background in business travel management or a similar customer-facing travel role
• Proven experience working with GDS systems , ideally Amadeus (other systems welcome)
• Previous exposure to executive-level or high-touch clients in demanding service environments
• Strong understanding of airline ticketing, fare structures, reissues, refunds, and disruption handling
• Confident decision-maker with the ability to stay calm and effective under pressure
• Highly organised, with strong attention to detail and the ability to manage multiple cases simultaneously
• Proactive mindset with a customer-first approach and strong ownership of tasks
• Experience in premium service, contact center, or corporate travel environments is an advantage

What's on offer

• Permanent, full-time contract
• Hybrid xsgfvud work model (3 days per week in the office)
• Private health insurance
• Life insurance coverage
• 12 therapy or coaching sessions for you and your loved ones
• Flexible compensation plan to suit your needs
• 17 weeks of parental leave in the first year
• 16 paid hours of volunteer work per year
• 20 days per year to work from anywhere
• Language classes :
  English, Catalan, and Spanish
• 4-week sabbatical after 5 years with the company

Our recruitment process?

• Step 1: Interview with our Recruiter
• Step 2: Interview with Customer Care Director
• Step 3: Interview with Team lead plus GDS assessment (on-site)
• Step 4: Interview with Operations Manager and Director (on-site)