Customer Success Manager, HVA - Audit

Why consider this job opportunity

• Salary up to $169,000
• Hybrid work model with flexibility to work from anywhere for up to 8 weeks per year
• Comprehensive benefits package including flexible vacation, mental health days, and wellness resources
• Opportunities for career development and growth through continuous learning initiatives
• Globally recognized company culture focusing on inclusion, belonging, and work-life balance
• Chance to make a real-world impact by helping customers pursue justice, truth, and transparency

• Manage post-sale relationships for a portfolio of accounts to ensure customer satisfaction and product adoption
• Monitor customer health and proactively address risks before they escalate
• Collaborate with Account Specialists on renewals and upsell opportunities
• Conduct regular check-ins and business reviews to align on goals and outcomes
• Leverage data and insights to inform engagement strategies and maintain CRM tools

• Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience)
• 3–5 years of experience in Customer Success, Account Management, or a similar role within a SaaS company
• Strong relationship-building and communication skills
• Customer‑centric mindset with a focus on delivering measurable value
• Proficiency in CRM and Customer Success platforms

• Experience in a dynamic environment, balancing proactive engagement with data-driven decision‑making
• Ability to influence stakeholders at all levels and create long-term partnerships
• Demonstrated strategic thinking in aligning customer goals with business outcomes
• Familiarity with metrics to guide decisions and prioritize actions effectively
• Adaptability and proactivity in anticipating challenges and improving processes

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