Account Manager

Serviam is a leader in telecom and IT vendor management, offering unique and highly effective solutions for businesses navigating the complexities of voice, data, and internet services. We guide our clients through vendor risks to identify the most suitable solutions and continue to serve as dedicated partners by managing these services post-sale. With a vendor-neutral and client-focused approach, we deliver unparalleled value and long-term partnerships.

Our executive-level expertise and back-office support ensure seamless vendor management, fostering improvements in pricing, contract terms, and technology utilization. Rooted in the principle of service, our commitment is to empower businesses to focus on their own goals by optimizing their technology solutions.

This is a full-time hybrid role based in Overland Park, KS, with flexibility for partial remote work. The Account Manager will oversee client relationships by addressing their voice, data, and internet service needs. Responsibilities include managing client accounts, guiding them through vendor negotiations, coordinating implementations, and providing ongoing support. The Account Manager will work to build and maintain lasting partnerships, ensuring client satisfaction while identifying opportunities for cost savings and process improvements.

A vital part of this role is taking ownership of client requests and driving them to resolution.

• Strong relationship management, communication, and interpersonal skills
• Proficiency in customer service, problem-solving, and conflict resolution
• Experience in telecom, IT, or related industries
• Ability to analyze contracts
• Familiarity with IT and telecom solutions such as hybrid cloud, SD-WAN, VoIP, and more
• Organizational and multitasking abilities to manage multiple client relationships effectively
• Proven track record of managing projects and coordinating cross-functional teams
• Self-motivation and flexibility to work in a hybrid environment
• Bachelor’s degree in Business, Communications, Technology, or related field preferred

• Entry level

• Full-time

Business Consulting and Services