Remote Customer Solutions Manager

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This position is posted by Jobgether on behalf of a partner company. We are looking for a Customer Success Manager – REMOTE to drive the adoption of audio AI technology across Southern Europe. Your mission will involve engaging with customers directly to ensure they successfully leverage our innovative platform, analyzing product usage to identify friction points and proposing tailored solutions that enhance customer experience and engagement.

By collaborating closely with various teams, you aim to drive commercial outcomes that contribute to lasting relationships and sustained revenue growth. Your impact will be measured by retention metrics and by the excitement and satisfaction of our clients using our cutting‑edge technology.

• Drive adoption of the audio AI platform across Southern Europe.
• Administer onboarding and enablement tactics for various products.
• Analyze product usage and performance to identify and address issues.
• Collaborate with Sales, Engineering, and Customer Success leadership.
• Identify expansion opportunities and drive renewals and upsells.
• Measure success through Gross Revenue Retention and Net Revenue Retention.

• 5+ years of Customer Success or Account Management experience in complex B2B SaaS.
• Fluent in Italian or Spanish and English.
• Experience with AI agents and API integrations.
• Proven track record in driving revenue outcomes.
• Strong problem‑solving and analytical skills.
• Excellent communication and interpersonal skills.
• Understanding of the Southern Europe market landscape.
• Self‑motivated and capable of working independently.

• Innovative culture with a focus on defining the trajectory of AI.
• Dynamic growth paths and opportunities to drive impact.
• Proactive support for professional development.
• Annual stipend for social travel with colleagues.
• Annual company offsite in different global locations.
• Monthly co‑working stipend for remote workers.

We use an AI‑powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. The shortlist is shared directly with the hiring company, and the final decision and next steps are managed by their internal team.

We appreciate your interest and wish you the best!