Senior Maintenance Officer; Reactive

Position: Senior Maintenance Officer (Reactive)
Senior Maintenance Officer - Reactive Repairs & Voids

Glasgow
£46,728 (DOE - some flexibility)
35 hours per week | Mostly office-based | 1 day WFHWe are currently working with a well-established Housing Association in Glasgow who are seeking an experienced Senior Maintenance Officer to support their reactive repairs and voids service on a temporary basis (minimum 8 weeks, with potential to extend).

This is a key operational role focused on ensuring high-quality service delivery, strong contractor performance, and excellent customer experience.

The Role

You will play a central role in managing the day-to-day delivery of the reactive maintenance service, supporting tenants, contractors, and internal teams to ensure repairs and voids are handled efficiently, compliantly, and to a high standard.

Key responsibilities include:

Repairs and voids administration and coordination

Contractor performance monitoring and compliance checks

Handling customer complaints and resolutions

Budget monitoring, accruals, and financial processing

Invoice processing and value-for-money checks

KPI tracking and service performance reporting

Strong customer service and call handling

Ensuring compliance with procurement, health & safety, and CDM regulations

Supporting or leading on Scottish Government grant-funded works (desirable)

Working Pattern

35 hours per week with a 1-hour lunch:

Monday: 9am-5pm

Tuesday: 9am-6pm

Wednesday: 9am-5pm

Thursday: 9am-5pm

Friday: 9am-4pm

This is primarily an office-based role, with scope for 1 day working from home per week and ad hoc flexibility where needed. Start and finish times can be slightly flexed to support commuting.

About You

You will ideally have experience working within housing, local authority, or social housing maintenance environments and be confident in managing a busy, customer-facing repairs service.

You'll be:

Highly organised and process-driven

Confident working with contractors and stakeholders

Strong on compliance, reporting, and service delivery

Comfortable handling complaints and escalations

Financially aware with experience reviewing invoices and budgets

Apply today or Call Laura on (phone number removed)

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