Business Service Officer

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We are recruiting for Business Service Officer in our Peterborough office.

In this role you will play a key role in supporting our teams and colleagues when they are in the Peterborough office, such as our Social Workers seeing children and families, or our teams meeting or supervising together. While you will benefit from working flexibly, including some remote work, you will also be required to be in the office on a regular basis.

If you join us you can expect regular 1:1 time with your manager, especially during your induction, and a balance between remote and in‑person work so you have both flexibility and opportunities to build connections.

If shortlisted, the hiring manager will be able to give you more insight into what a typical week or month might look like should you join us.

We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service that promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with.

We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourage you to join us.

As a Business Services Officer you will contribute to the effective and efficient management and progression of cases, providing administrative support to the Local Family Court Advisers and Service Managers.

• Monitoring case progression
• Receiving referrals from the Court or Cafcass Intake Team
• Creating / updating / closing cases within our case management system
• Sending letters and information packs to children and families
• Identifying any missing information and following up as required
• Receiving and dealing with telephone enquiries
• Meeting and greeting visitors, including children and families
• General admin support

• A relevant qualification in business administration (e.g. NVQ2), willingness to work toward a qualification and/or significant experience in a similar role
• Confidence and capability using MS Office applications at a basic / intermediate level
• Clear, confident communicator via email, phone and in person
• A person who thrives working in a team
• Able to prioritise work in a fast‑moving environment with strict deadlines

If and when you are ready to apply, our application process is straightforward and quick to complete. You don’t need to finish it in a single visit – you can start it and return to amend your responses or update your CV, just make sure you return before the closing date to submit.

Below we have given you an indication of a timetable we hope to work toward, although dates are subject to change.

11 January 2026

W/C 19 January 2026

We understand that starting a new role is a big decision, and you may need further information before applying. You can find out more about the role in the Job Description and there is a wealth of information about Cafcass on our Careers page.

If you wish to speak with a member of the team for more specific information you can either contact Michelle Berridge at Mich from our HR Resourcing team if your query is HR related or to do with the recruitment process, or Jen Mc Dermott at jenni if your questions relate more to the role, providing your contact information and best times / methods to get hold of you.

While we will always try to respond ASAP, we wouldn’t want you to miss the closing date before we can respond. If this is the case, we recommend you apply and, as part of your application, you can ask questions – this may allow us to contact you and provide you with the required information that will help you decide if you still wish to be considered.

Finally, in anticipation of your application being successful, you might want to read about the offer and pre‑employment checks process. As…