AD- Client Success Ops Spec

Description and Requirements:
At the University of Phoenix, we are committed to the future of work by providing a fully remote, work-from-home environment. This strategy enables us to attract top talent nationwide. Are you looking for a rewarding and fulfilling position that offers challenging work and the opportunity to make a significant impact while collaborating with a team of fun, innovative individuals? We would love to hear from you!

University of Phoenix is a leading higher education institution founded in 1976 by Dr. John Sperling. Our mission is to improve the lives of our students, their families and future generations through higher education. Our values (which hopefully you share) are:
Brave. Honest. Focused. Our University values and embraces all team members and their unique perspectives. We fundamentally believe in fostering an environment which deeply respects, celebrates, and actively encourages a diverse workforce. We are committed to hiring – and learning from – those who share our passion to help others achieve their educational aspirations.

We offer excellent benefits, an effective recognition program, and outstanding learning and development tools, including tuition vouchers for employees and their qualified family members.

A Client Success Operations Specialist (CSOS) assists the Client Success team by supporting alliance growth strategies that increase visibility with new and existing clients through comprehensive account management initiatives. A CSOS is responsible for customer tracking and reporting on behalf of the Workforce Solutions Group.

• Provide information to the Client Success and Engagement team within Workforce Solutions so they can execute planned engagement strategies with employer alliances to increase engagement and awareness of university focus, mission, and programs.
• Execute daily activities and provide insight on department workflow to facilitate effective management and implementation of Client Success operations.
• Collaborate with department management, to ensure accurate pipeline and new student management reporting.
• Serve as a support specialist (or “resource”? per the previous comment) within the department on processes and procedures related to student tracking, data entry, and reporting.
• Maintain timely, accurate and thorough documentation and reporting of all activities, tasks, and proactive student and activities in the client relationship management system.
• Perform other duties as assigned or apparent.

NOTE:

The Primary Accountabilities above are intended to describe the general content and requirements of the position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the Primary Accountabilities listed above. Specific goals or responsibilities will be documented in incumbents’ performance objectives as outlined by the incumbents’ immediate manager.

None

• High School Diploma or GED.
• Three (3) years of customer service experience which includes at least 1 year of administrative experience.

• Bachelor’s degree in Business or a related field from an accredited institution.
• Strong interpersonal skills to communicate professionally, persuasively, and confidently over the phone, virtual, email and in face‑to‑face appointments.
• Highly organized with strong planning, reporting, and time management skills and demonstrated problem solving and decision‑making capabilities.
• Knowledge of adult learning and development, industry trends, and the post‑secondary industry trends a plus.
• Experience with Salesforce, Clearslide, MS Office, SharePoint and Outlook.

The hourly pay rate range is $19.33 (minimum), $26.97 (midpoint), and $34.62 (maximum). The annualized amount, not including eligible overtime pay, is $40,200 (minimum), $56,100 (midpoint), and $72,000 (maximum). Typical hiring range is between the minimum and midpoint of the above pay range. Actual starting base pay may vary based on factors such as education, experience, skills, location and budget.

• Medical, dental…