Vice President, Client Success - Retail; US Remote
Remote / Online - Candidates ideally in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-01-13
Austin, Travis County, Texas, 78716, USA
Listing for:
Remote Jobs
Remote/Work from Home
position Listed on 2026-01-13
Job specializations:
-
Business
Client Relationship Manager, Business Management, Operations Manager -
Management
Client Relationship Manager, Business Management, Operations Manager
Job Description & How to Apply Below
Employer Industry: Customer Experience Consulting
Why consider this job opportunity:- Salary up to $210,000
- Eligible to participate in a sales incentive program
- Comprehensive benefits package including medical, dental, and vision coverage
- Opportunities for paid time off (PTO) and wellness time off
- Collaborative work environment with a focus on diversity and inclusion
- Chance to lead and innovate in the customer experience landscape
- Lead a specialized client portfolio across retail clients, ensuring alignment with their business needs
- Manage the full P&L responsibility for the client portfolio and exceed annual financial goals
- Develop short and long-term business strategies in collaboration with various teams
- Review and enhance existing client relationships to ensure retention and growth
- Collaborate with other client portfolio leaders to share best practices and identify business opportunities
- 15+ years of business leadership experience in the customer experience industry
- In-depth knowledge of customer experience with enterprise-level retail clients
- Proven ability to influence and manage within matrix organizations
- Strong understanding of the sales process and contact center operations
- Experience serving large, complex Fortune 500 clients in fast-paced environments
- Demonstrated success in problem-solving and team galvanization
- Ability to combine vision, strategy, and tactics for organizational growth
#Customer Experience #Leadership Role #Remote Work #Diversity And Inclusion #Career Growth
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