Account Executive

Location: Via Milano

Account Executive (Hybrid)

Location:

IT, Milan, Office, Italy, EUROPE
Start your journey with BCD:
Grow, connect, collaborate and celebrate with our global team
Full time, Milan, Italy (requires working once weekly to work from our office in Milan to collaborate with your team)
In this role, you will be responsible for managing a portfolio of small to medium size accounts, inside account management, or supporting a Global Account Manager with one account in core client-facing responsibilities to include but not limited to customer service, data preparation and analysis, business plan and customer metrics management, client reviews, reporting, projects, surveys, and technology.
As an Account Executive, you will

Monitor customer feedback to identify and resolve issues
Review and resolve discrepancies, i.e. credit card reconciliation
Work with customers to either develop a business plan or support the execution of the plan, when applicable
Experience in Quality/Account management methodology and Customer Service
Working with CRM tools and thorough knowledge of appropriate technology enablers
Analyze and develop plans specific to client needs from a project experience standpoint

About you

Knowledge of project management and BCD Travel Products and Services
Extensive knowledge of travel industry dynamics obtained through agency or procurement experience as well as business analysis and financial acumen
Prior experience with Microsoft Excel, Powerpoint, and data analytics
Good command of the English language
Knowledgeable in client technology tools
You have a College, Associate, or University degree or equivalent experience

About us
We’re a market leader in travel management:
We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves.

Learn more about BCD Travel.
Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life ’ll be offered

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at
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