Executive Account Manager

Job Description

Job Title: Executive Account Manager

Department: VIP Client Services

Reports to: Director, VIP Client Services

Location: Remote (Individuals must be currently reside in or be willing to relocate to the greater Dallas, TX area)

Private Jet Services (PJS) is the highest tier of managed service within the Elevate Aviation Group portfolio, built for clients whose missions demand absolute reliability and precision. For nearly three decades, PJS has coordinated travel for global corporations, championship sports teams, major world tours, and multiple presidential campaigns. The focus is performance, not luxury—every journey is designed to eliminate uncertainty and deliver flawless execution for those who move the world forward.

The Executive Account Manager is responsible for managing the department’s clients, aircraft and operations. This position has interaction with the operators, setting up logistics, irregular operations, and maintaining financials for all aspects of the trips.

• Maintain the flight calendar, sending updates to the operators and sharing internally.
• Set up all logistics required for each VIP customer.
• On call 24/7 for any irregular operations.
• Perform coordination of services for contracted trips for clients, including communication with operators and vendors, and coordination of catering arrangements, transportation, and other services as required.
• Facilitate communication and assist with the processing of paperwork between ground transportation companies, destination management companies, hotels, resorts, and clients.
• Arrange airport procedures, including customs and immigration, vehicle ramp access, and landing requirements.
• Create trip coordination, trip briefs, manifests, and all associated paperwork.
• Coordinate with the Business Development team as necessary for trip requirements.
• Provide contingency planning and detailed flight tracking.
• Sourcing of aircraft options in case of irregular operations.
• Negotiate pricing with vendors.

• Ability to manage a varied list of duties and tasks.
• Grow company culture; act as an ambassador of the PJS brand.
• Ability to manage a list of demanding high-end clients.
• Proficient in Excel, Word, CRM software.
• Demonstrated ability to take initiative / self-driven.
• Attention to detail, highly organized.
• High degree of confidentiality and discretion.

• Bachelor’s Degree or equivalent experience.
• 5+ years’ experience preferable in the private jet industry.

• This is a remote office‑based job, assigned to one of the established work shifts within the department which may/will include weekend and evening hours as required/needed, and frequent work hours beyond forty (40) hours per week.
• Ability to travel as required up to 10%.

• FLSA Status:
  Exempt.
• Lifting requirements:
  Up to 20 lbs.

Elevate Aviation Group is a privately held aviation organization established in 1995, comprising Private Jet Services (PJS), Elevate Jet, and Elevate MRO. Together, these divisions serve every stage of private aviation, from first inquiry and flight planning to aircraft acquisition, management, and maintenance.

We occupy a rare position in private aviation, combining the scale and resources of a national organization with the agility and discretion of a boutique firm. Operating at the standard of aviation excellence means holding our people to that same standard. Our teams anticipate needs, take ownership, and approach every mission with care, precision, and pride. In this world, the greatest cost is not the flight itself but the cost of not arriving when it matters most.

As we enter our fourth decade, we are revolutionizing how we approach the market, building a technology‑enabled system that empowers our people to focus on what they do best: anticipating problems before they occur so they never reach our clients, and providing a frictionless, calm experience from departure to destination. For nearly thirty years, we have supported some of the most defining moments in modern history—from presidential campaigns and global sporting events to world tours and humanitarian missions—all with an unwavering commitment to flawless execution.

We are the architects of seamless arrival.