Enterprise Relationship Manager - remote

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components:
Client. Team. Win. Innovate.

• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in the quest for superior and best in market solutions.

The Enterprise Relationship Manager is responsible for building enterprise awareness, increasing customer satisfaction, and controlling profitability while continuing to support the Strategic MAE. The Enterprise Relationship Manager, in alignment with the Strategic MAE, will be responsible for supporting and maintaining relationships at all levels of the client organization and ensure they are viewed as “Trusted Advisor”. In conjunction with the Strategic MAE, continually develops and updates Account Profiles of Prospective Accounts ensuring all activities, relationship touch-points, PB activities, etc.,

are documented and account strategies are implemented. Acts as the single source of contact for the client representing all sites at which their mail is processed. Participates in management of the account with other PB Business Units. Provides reports and documentation as requested by the client.

• Interacts directly with assigned Strategic MAE to develop an understanding of customer’s business processes, issues and requirements. Partners with the Strategic MAE to ensure that clients are provided optimal client services.
• Targets consistency of high quality service throughout Presort Services operating center network, identifying shortcomings in services and acts as the client advocate reporting such issues to the Presort Sales Leadership team.
• Monitors and evaluates required reporting to assure volumes, pricing and quality are appropriate and customer problem/issues are resolved and service level expectations are met.
• In conjunction with General Managers, assures customer requirements are met on a daily basis.
• Provides reporting on count discrepancies, billing issues, deposit accounts, etc in the format requested by the client for one or all Presort sites and / or other PB business units. Prepares QBRs
• Coordinates activities with appropriate PB business unit with selected accounts and prospects.
• Develop and maintain relationships with relevant industry influencers, (i.e., associations and consultants) that will benefit account strategies.
• Maintains accurate records in all systems to include but not limited to POInTS, Salesforce, eSign, and ensures that all required USPS and PBPS paperwork is current and complete

As an Enterprise Relationship Manager,
you have:

• 5 Years successful senior level sales and/or account management/development experience
• Ability to be available 24/7 to address customer issues as needed
• Strong communication and negotiation skills including the ability to adapt style as needed
• Ability to make sound decisions with the information at hand
• Ability to develop and grow long-term client relationships
• Ability to analyze and develop reports specific to client needs
• Advanced team leadership, interpersonal, negotiating and influencing skills
• Excellent planning, organization skills with strong attention to detail and follow‑up are critical

• Bachelor's Degree in Business or related field or equivalent combination of experience and education
• Previous supervisory experience helpful.

Pitney Bowes Presort Services performs mail sorting; performing some of the work that would typically be performed by the USPS®. For completing this work, Presort Services receives discounted postage rates. By performing this sorting work on behalf of our clients, we are able to share a portion of that discount with them. Our national network of operating centers processes over 17 billion pieces of mail annually.

We provide mailers with end‑to‑end solutions from pick‑up at their location into delivery into the postal system network, providing optimal postage savings.

• Provide the opportunity…