Client Services Staffing Liaison

Benefits

• Mileage reimbursement
• Flexible schedule
• Opportunity for advancement

Embassy Homecare Services is seeking a dependable and people-centered Client Services & Staffing Liaison to support client recruitment, caregiver coordination, and service quality monitoring.

This role serves as the key connection between clients, caregivers, and company leadership—ensuring smooth communication, consistent follow-up, and high standards of care.

The ideal candidate is organized, professional, and confident managing both client relationships and caregiver accountability.

• Client Services & Relationship Management
  • Receive and respond to client inquiries in a professional and timely manner
  • Assist with onboarding new clients and gathering required information
  • Conduct periodic home visits to clients for check-ins, service reviews, and support
  • Maintain positive relationships with clients and their families
  • Report client concerns, service issues, or changes in care needs to management
• Staffing Coordination & Monitoring
  • Serve as a point of contact for caregivers regarding schedules, assignments, and expectations
  • Follow up with staff to confirm attendance, performance, and job completion
  • Monitor caregiver conduct and professionalism during service delivery
  • Address minor issues promptly and escalate concerns to management when necessary
  • Support caregiver onboarding and orientation follow-ups
• Recruitment & Growth Support
  • Assist with recruiting new caregivers and clients
  • Conduct follow-up calls with prospective hires and clients
  • Track recruitment progress and provide updates to leadership
  • Support client retention through consistent communication and service follow-up
• Administrative & Reporting Duties
  • Maintain accurate client and staff documentation
  • Provide regular updates to management on client satisfaction and staff performance
  • Support compliance-related documentation as needed
  • Ensure confidentiality and professionalism in all interactions

• Experience in homecare, healthcare, staffing, customer service, or administrative support preferred
• Strong interpersonal and communication skills
• Reliable transportation and ability to visit client homes
• Organized, dependable, and detail-oriented
• Comfortable using phone, email, and basic office software
• Ability to maintain confidentiality and professionalism at all times
• Flexible work from home options available.