Remote- Client Relationships Lead – Group Insurance

Position reporting to the Associate Vice President – Group Insurance Sales. Key role in optimizing post‑sale client experience, serving as group insurance expert for sales representatives, contributing to product development and collaborating closely with internal teams to support key files and corporate accounts.

• Client and Broker Relationship Management:
  Respond to service issues and escalations, ensure client and broker satisfaction, and act as a company ambassador to support retention and business growth.
• Issue Coordination and Resolution:
  Collaborate with internal teams to resolve client issues (meetings, action plans, follow‑ups) while maintaining high communication standards.
• Sales Support and Offer Development:
  Support BDMs by documenting service issues, contributing to product and special project development and assisting with corporate accounts.
• Training and Promotion:
  Develop and update training tools and organize presentations and workshops to promote group insurance products and services to existing and potential clients.
• Cross‑Functional
  
  Collaboration:
  
  Work closely with internal teams to enhance their understanding of partners and clients and strengthen relationships between head office and agents, brokers and consultants.
• Strategic Meeting Coordination:
  Coordinate strategic meetings with agents, brokers and consultants, including travel arrangements, scheduling presentations, reservations and internal team planning in collaboration with BDMs.

• Oral and written communication skills in both French and English.
• Post‑secondary degree in Business Administration, Marketing or a related field.
• 3 to 5 years of experience in sales, business development or a related field.
• In‑depth knowledge of group insurance products and processes.
• Ability to analyze quote requests, renewal documents and performance reports (retention, profitability, margin).
• Aptitude for identifying opportunities to improve benefits and negotiating fair and profitable pricing.
• Strong ability to respond professionally to questions from partners (agents, brokers, TPAs/TPPs).
• Skilled in creating and presenting explanatory documents on service offerings.
• Demonstrated leadership in applying strategic plans, making business decisions, budgeting and logistics planning and collaborating with the sales team.
• Ability to maintain remote relationships and ensure ongoing follow‑up with internal teams.
• Team spirit, initiative and ability to work under pressure and in discomfort.
• Proficiency in structuring case analyses to support strategic decision‑making.

At Assumption Life we value the development of our employees in diversified and inclusive work teams that foster creative thinking and innovation.

Founded in 1903 in Massachusetts, Assumption Life was created by a group of people who wanted to take their destiny into their own hands. Their goal was simple: to ensure the prosperity of Acadian families in New England. Since its inception, Assumption Life has continued to make a difference beyond the borders of Acadie for all families across Canada. Today this culture of generosity and commitment is demonstrated by our employees.

Whether it is helping out at special events, raising funds for charities or helping people in need, Assumption Life employees are very committed to their community and are always ready to help.

We are an employer of choice. We ensure competitive salaries as well as performance‑based bonuses, generous benefits and flexible policies and practices to respond to the needs of our employees.

Assumption Life is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. We extend employment regardless of race, color, ancestry, religion, sex, national or ethnic origin, sexual orientation, age, citizenship, marital status, family status, genetic characteristics, disability, gender identity or expression, status of a pardoned person, social condition or political activity. If you have a disability or special need that requires accommodation for an interview please let us know by emailing email@protected.

• The chance to be part of a dynamic high‑performance team that adheres to leadership, collaboration, trust and commitment.
• Opportunities for training and development.
• A comprehensive benefits package including competitive salary, bonus, pension and benefits.
• A dynamic location in downtown Moncton with flexible remote work options.
• A paid volunteer day.
• Time off to care for family members and pets.

• Employment Type:
  
  Full‑Time
• Experience:
  
  3–5 years
• Vacancy: 1
• Yearly Salary: 75,000 – 95,000 CAD

Moncton, New Brunswick, Canada