Customer Success Manager

Employer Industry:
Fleet Management Solutions

• Salary up to $96,700
• Fully remote role with flexibility to work from anywhere within the U.S.
• Opportunity for career advancement and growth through training and mentorship
• Supportive onboarding experience to ensure a smooth transition into the team
• Engaging work environment that values co-creation and innovation
• Commitment to corporate social responsibility activities

• Maintain client relationships through disciplined account planning to enhance customer satisfaction
• Resolve customer complaints by investigating problems and providing effective solutions
• Develop a comprehensive understanding of solutions to address customer challenges
• Collaborate with cross-functional teams to improve the quality and efficiency of customer support
• Drive strategic add-on and renewal business with enterprise customers

• Minimum of 2 years of business-to-business account management experience
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Experience working with CRM software;
  Salesforce preferred
• Bachelor's degree preferred, but not required

• Experience in a customer success or account management role within the fleet management or technology sectors
• Familiarity with account planning methodologies
• Ability to demonstrate a track record of driving customer satisfaction and retention
• Knowledge of industry trends and challenges in fleet management
• Proven ability to work effectively in a remote team environment

#Fleet Management #Customer Success #Remote Work #Career Growth #Corporate Social Responsibility

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