Customer Success Manager

Employer Industry: Fleet Management Solutions

Why consider this job opportunity:

• Salary up to $96,700
• Fully remote role with flexibility to work from anywhere in the U.S., preferably in the Pacific or Mountain Time Zones
• Opportunity for career advancement and growth through training and regular mentorship
• Engaging onboarding experience to ensure a smooth transition into the team
• Supportive and inclusive work environment with a commitment to corporate social responsibility
• Chance to contribute to making mobility safer, more efficient, and more sustainable

• Maintain client relationships and enhance customer satisfaction through disciplined account planning
• Investigate and resolve customer complaints while providing effective solutions
• Develop a comprehensive understanding of the employer's solutions to address customer challenges
• Collaborate with cross-functional teams to enhance customer support strategies and materials
• Drive strategic add-on and renewal business for enterprise customers

• Minimum of 2 years of business-to-business account management experience
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Experience working with CRM software, preferably Salesforce
• Bachelor's degree preferred, but not required

• Familiarity with account planning and customer success strategies
• Previous experience in a customer-facing role within the fleet management or related industry
• Proven ability to proactively identify and mitigate account risks
• Strong analytical skills to assess account performance and drive improvements
• Experience working in a remote environment

#Fleet Management #Customer Success #Remote Work #Career Growth #Inclusive Workplace

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."