Banking Ops Client Services Consultant - CIF

What you’ll be responsible for:

• Conducts on-site customer operational and/or systems analysis resulting in problem identification when not working remotely.
• During engagements, identifies operational and system enhancement opportunities.
• Demonstrates versatility and expertise by effectively analyzing current processes and varied problems to identify recommendations for improvement.
• Prepare reports that summarize findings, recommend process improvements, and provide guidance on implementing these changes.
• Effectively discusses JH products, services, and solutions with customers to ensure client retention.
• Meet aggressive deadlines and be able to work on multiple projects concurrently.
• Interact professionally with other employees, customers, and suppliers.
• Work effectively as a team contributor on all assignments.
• May assist less experienced peers.
• May perform other job duties as assigned.

• Minimum of 3 years of experience working in the banking industry.
• Experience in Bank Loan back-office banking operations.
• Must be able to travel up to 40%. Travel is typically 1 trip a month, lasting 4-5 days. Travel frequency based on client request.

• Experience working with Jack Henry products.
• Experience working with CIF 20/20 core banking system.
• Consulting or related field knowledge.
• Able to define system and functional requirements.
• Experience with Query or data mining tools.
• Developing professional expertise. Works on non-complex to moderately complex projects. Exercises judgment within defined procedures and practices.
• Good communication and customer interaction skills.
• Good organizational skills.
• Good knowledge of the financial industry.
• Able to analyze current processes and identify recommendations for improvement.
• Able to project a positive image to customers.
• Able to meet aggressive deadlines.
• Able to work on multiple projects concurrently.

If you got this far, we hope you’re feeling excited about this opportunity. Even if you don’t feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We’re leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of account holders.

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate.

Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, and activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.