Service Delivery Lead - MedTech Commercial

Service Delivery Lead - Med Tech Commercial

Join to apply for the Service Delivery Lead - Med Tech Commercial role at Veeva Systems
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Veeva Systems is a mission‑driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. In our last fiscal year we surpassed $2B in revenue and continue to experience rapid growth.

Our core values are Do the Right Thing, Customer Success, Employee Success, and Speed. We are a public benefit corporation (PBC) and a Work Anywhere company, supporting flexibility to work from home or in the office.

In this role, you will lead the charge in ensuring customer success—during implementation and beyond—for our commercial solutions serving Med Tech clients. You will build a services team that innovates new solutions and builds sustainable processes in a fast‑paced environment.

• Accountable for delivering Med Tech customer success with Veeva’s Commercial Solutions through efficient and appreciated services.
• Partner with Services Engagement Management to ensure correct offerings and customer success.
• Onboard and enable resources to drive success on Med Tech projects.
• Manage team hiring, development, capacity, utilization, and staffing across all projects.
• Responsible for staffing the right people on the right projects and providing oversight to ensure delivery success.
• Support and coach to create billable work that drives productivity.
• Handle escalations and support sales and other teams in the pre‑sales process to build and maintain strong customer relationships.
• Cultivate trusted relationships with customers that drive high‑value services.
• Coordinate across projects and other Veeva functions to share lessons learned and best practices.
• Provide executive oversight of internal initiatives and project sponsorship.
• Build an internal network across Veeva—Sales, Strategy, Product, and Services—to champion customer and employee success.

• 10+ years of experience in enterprise software implementation.
• 2+ years of people management experience.
• Proven track record of managing large complex systems projects and teams.
• Expertise in enterprise software with deep understanding of system integration and product implementation.
• Operational excellence in leading services, including utilization and resource management.

• Medical, dental, vision, and basic life insurance.
• Flexible PTO and company‑paid holidays.
• Retirement programs.
• 1% charitable giving program.

• Base pay: $80,000 - $200,000. The salary range listed here is provided to comply with local regulations and may vary based on experience and location. This position may also be eligible for variable bonus and/or stock bonus.

Mid‑Senior level

Full‑time

Consulting

Software Development, IT Services and IT Consulting, Pharmaceutical Manufacturing

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries worldwide.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at ta