Account Manager - Wholesale Distribution

Account Manager - Wholesale Distribution

At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients including wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America.

Our mission is simple: to design and deliver high‑performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

• Operate as the lead point of contact for any and all matters specific to your accounts
• Build and maintain strong, long‑lasting customer relationships
• Oversee customer account management, including negotiating contracts and agreements to maximize profit
• Answer client queries and identify new opportunities among existing customers
• Liaise with cross‑functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience; occasional travel may be required
• Act as liaison with UK billing and collections teams
• Attend and support customer events and trade shows

• Effective communication skills
• Proficiency with CRM software
• General comprehensive knowledge of sales processes and goals
• Excellent oral and written communication skills, and proven ability to sell via phone effectively

The company reserves the right to require you to work in accordance with our Out of Hours (OOH)/On‑call rota if your manager feels your experience is suitable. This role may require a medium amount of travel in North America.

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and spark innovation.

If you require any help, adjustments and/or support during the interview and offer process, please advise our TA or HR team.