Call Center Client Solutions Account Manager

Employer Industry: Digital Business Services

• Full benefits package including Medical, Dental, Vision, 401k, and more
• Competitive wages with paid training provided
• 100% remote work opportunity, allowing flexibility in your work environment
• Strong potential for career advancement within the organization
• Employee wellness and engagement programs to support your well‑being
• Opportunity to work with a diverse and passionate team in a supportive culture

• Oversee the execution and implementation of organizational strategies based on company objectives and budgets
• Maintain direct contact with assigned clients and manage client relationships effectively
• Develop and communicate budgets, targets, and business objectives for each site
• Lead solution development efforts that address client needs while coordinating with necessary departments
• Coordinate and lead scheduled client conference calls to discuss performance, quality, and project status

• College degree in a related business field or equivalent experience
• 5+ years of Account Management experience preferred
• Demonstrated ability to build relationships with clients and internal stakeholders
• Proficiency with MS Office products (Word, Excel, PowerPoint, Outlook)
• Strong oral and written communication skills with high integrity and ethical standards

• Healthcare experience preferred
• Experience with Six Sigma methodologies
• Demonstrated leadership capacity and ability to work autonomously
• Strong problem‑solving and strategic skills
• Familiarity with system programs that enable account management

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