Debt Solutions Manager; Remote

Overview

Position: Debt Solutions Manager

Location: Remote

Industry: Financial Services

Employment Type: Permanent/Fulltime

Salary: $50,000-$55,000

Expected Annual Compensation: $60,000-$75,000

Company Information

Farber is one of Canada’s oldest, largest and most respected debt solution providers. We help Canadians get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 300 employees working across the country and has helped well over 200,000+ Canadians with their debt. And now, we’re embarking on our next stage of transformation and significant growth.

To do that, we are hiring experienced, enthusiastic, motivated, innovative, and client-centric team members to play critical roles in helping us reach our ambitious goals. If this sounds exciting to you, come join us to better serve the growing number of Canadians who are in need of financial help

We are looking for a Debt Solutions Manager to join our team on a remote basis (must be willing to meet with clients in-person when requested). In this position the ideal candidate will be involved in meeting with potential clients to review their financial situation and recommending a solution based on one of the services we offer.

• Handling inbound calls from potential clients to determine if one of our services (bankruptcy and consumer proposal) are best suited to resolve their specific financial situation and redirecting clients to appropriate resources and affiliates when our solutions are not suitable.
• Working with different types of leads from multiple sources and displaying the flexibility needed to adapt to the varying demands this requires.
• Meeting and exceeding performance metrics and measurement benchmarks related to conversion rates.
• Striving to improve against metrics and increase conversion rates while balancing this with the need to ensure client satisfaction.
• Creating a superior customer experience through engagement, listening, and understanding the needs of potential clients; and showing compassion and empathy while guiding the clients through their options.
• Developing, maintaining and applying the learned knowledge of our specialized industry.
• Working closely with all support functions to ensure optimal employee and client journeys are accomplished.
• Effective and ongoing communication with clients during the initial stages of an engagement to ensure successful enrollment into one of the Farber offerings.
• When applicable, prepare all necessary regulatory documents required to file either the bankruptcy or proposal.
• Arranging final meetings with clients to sign all required documents which are forwarded to the centralized Farber Administration team and work with them to resolve any outstanding issues.
• Cultivating relationships with external referrals and lead sources and managing and liaising with these relationships.
• Handling communication of significant issues with clients.
• Attending training, team meetings, and Farber events as required.
• Developing a positive perception of the Farber brand in the market.

• Proven willingness to develop and grow a practice area with the support of firm management
• Enrollment in the Trustee’s program, or desire and willingness to enroll in the program, would be an asset but is not a requirement
• Completion of, or willingness to enroll in, the Insolvency Administrator’s Course would be an asset
• Consumer insolvency practice experience is considered an asset but is not a requirement
• Excellent listening, selling and closing skills in the context of our highly professional and ethical standards
• Demonstrated track record in achieving sales quotas and results oriented attitude
• Strong interpersonal and negotiations skills
• Proficiency in personal one-on–one marketing; experience in building trust and maintaining long term referral relationships
• High personal standards of integrity, honesty, empathy and trustworthiness
• Co-operative team player with an unwavering focus on customer service
• Well organized and detail-oriented so that the paperwork flowing from a successful sale can be effectively dealt with by our back-office infrastructure
• Assertive, confident,…