Engineering Manager, Customer Communication Management; Remote

Engineering Manager, Customer Communication Management (Remote)

Progressive Leasing is a leading provider of in‑store and e‑commerce lease‑to‑own solutions. As an almost 20‑year‑old Fin Tech company that has grown from start‑up to industry leader, we innovate, simplify, and value all people. We are a subsidiary of PROG Holdings (NYSE: PRG), with business segments including Progressive, Vive Financial, and Four, a Buy‑Now‑Pay‑Later (BNPL) platform.

• Lead technical direction while contributing code across .NET services, APIs, and orchestration workflows.
• Drive cloud‑native designs (e.g., AWS), containerization (Docker/Kubernetes), and CI/CD pipelines and automated testing.
• Monitor and improve throughput, latency, bounce/complaint rates, inbox placement, and on‑call practices.
• Manage integrations with ESPs/SMS gateways and internal systems.
• Coach and develop engineers, set goals, and hire to scale the team.
• Lead root‑cause analysis, post‑mortems, and preventive engineering for capacity, deliverability, and provider issues.

• 3+ years of engineering management experience leading software engineers (performance, hiring, coaching, delivery).
• Strong hands‑on .NET development experience.
• Cloud experience (AWS) designing and operating production systems.
• Containerization & orchestration (Docker, Kubernetes) and CI/CD (Git‑based workflows, pipelines, artifact/versioning).
• Experience building/operating high‑throughput, event‑driven services (queues, pub/sub).
• Solid grasp of observability (metrics, logs, traces) and production support (on‑call, SLOs).
• Salesforce Marketing Cloud (SFMC) knowledge is a plus.

• Competitive Compensation
• Full
  
  Health Benefits:
  
  Medical/Dental/Vision/Life Insurance + Paid Parental Leave
• Company Matched 401(k)
• Paid Time Off + Paid Holidays + Paid Volunteer Time
• Diversity Alliance Resource Groups
• Employee Stock Purchase Program
• Tuition Reimbursement
• Charitable Gift Matching
• Job Required Equipment & Services Will Be Provided

Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.