Patient Financing Business Manager - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Financing Business Manager is responsible for the strategy, development, and management of elective medical financing products, overseeing their lifecycle from conception to launch and optimization. Key duties include understanding patient borrower needs, defining product features/benefits, end-to-end customer experience, developing business cases, setting pricing strategies, ensuring regulatory compliance, and collaborating with various departments like marketing, operations, engineering and risk management to drive product growth and performance.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Product strategy and development:
  • Define and execute the product vision and roadmap, aligning with business objectives
  • Conduct market research, competitive analysis, and customer needs analysis to identify opportunities for new or improved products
  • Develop business cases and financial models partnering with Finance to support new product initiatives
  • Translate business requirements into formal design and requirements documentation for new and enhanced products
• Product lifecycle management:
  • Manage products throughout their lifecycle, from ideation through to ongoing optimization
  • Monitor and manage product performance, including financial performance and key metrics
  • Implement and manage changes in product or marketing strategy based on performance data
• Risk and compliance:
  • Ensure all products comply with relevant laws, regulations, and internal policies
  • Develop and update product policies and procedures to address regulatory changes
• Go-to-market and sales:
  • Partner with Marketing and Sales teams to develop and implement marketing, sales, and channel strategies
  • Collaborate with marketing to develop customer communication plans and campaigns
  • Provide training and support to internal teams, such as sales and customer service
• Collaboration and stakeholder management:
  • Work with cross-functional teams, including engineering, IT, risk, operations, marketing, and sales, to ensure successful product execution and support
  • Build and maintain relationships with internal and external stakeholders, including partners and third-party vendors
• Reporting and analytics:
  • Develop and produce reports and dashboards to track product performance
  • Use data analysis and insights to make informed, data-driven decisions

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• 5+ years of experience in business, product, marketing management or operations roles
• 2+ years of experience of consumer and/or point-of-sale lending
• Experience working in a highly regulated industry preferably a financial industry
• Demonstrated ability to work in a fast-paced environment
• Proven solid analytical and problem-solving skills
• Proven persistent and results focused - must be able to deliver results
• Proven ability to work with all levels of the organization
• Proven excellent verbal and written communication skills
• Proven excellent organizational skills and attention to detail
• Proven excellent time management skills with a proven ability to meet deadlines
• Proven entrepreneurial mindset
• Willing or ability to travel up to 10% based on business needs

* All employees…