Account Specialist, Retail Client Development

• Full-time

The world around us is changing. Retail is in a state of major transition, and consumers have more options than ever. As a leading provider of global information and advisory services, NPD is at the forefront of helping our clients, the world's biggest brands and retailers, understand and profit from these changes.

Since 1966, we have been helping businesses track industry trends and understand their customers to get the right products in the right places for the right people at the right prices. We serve industries including consumer electronics, entertainment, fashion, food/food service, toys, video games, and more. We aim to lead manufacturers and retailers in collaboration through effective use of our information in line reviews and joint business planning.

Our Retail Business Group is seeking an Account Specialist responsible for delivering insights and increasing data usage within a key, multi-industry retailer partner. The role involves supporting the strategic and tactical needs of the retailer’s merchant and marketing teams, helping them make data-driven decisions using NPD data. The position focuses on data mining and analysis for insights and suggested actions. It is client-facing, requiring relationship building across the organization.

This position is based in Seattle, WA, with remote work options and regular onsite client visits.

• Build and maintain strong relationships with the retailer through daily servicing and engagement
• Provide market performance reports, data analysis, insights, and customer support
• Design and deliver concise, actionable presentations
• Manage projects from initiation to completion, providing regular updates
• Respond to client requests using existing databases, new analyses, and industry knowledge
• Collaborate with client contacts, NPD’s Account Managers, and Sr. Director to integrate data into decision-making
• Identify opportunities to grow revenue through additional services or projects
• Offer proactive recommendations and business analysis
• Utilize internal resources to resolve client issues
• Assist in troubleshooting data quality issues using client systems
• Provide training and support for NPD reporting tools as needed
• Track and measure business results from the retailer’s use of NPD data
• Develop knowledge of various retail industries

• 2-5+ years of experience in client service, analysis, retail inventory planning, merchant analysis, retail buying, market research, POS, or consumer data
• Proven ability to extract, format, and analyze data to support decision-making
• Strong organizational and project management skills
• Excellent presentation skills for diverse audiences
• Proactive team interaction skills
• Strong oral and written communication skills
• Proficiency in MS Office (Excel, PowerPoint, Word)
• Knowledge of NPD software or other database platforms is a plus
• Willingness to travel less than 5%
• Bachelor’s degree or equivalent

Communication: Ability to deliver engaging presentations and listen effectively to match client needs with NPD solutions.

Relationships: Effectiveness in building relationships with decision-makers and influencers across organizations.

Discipline: Strong time management, attention to detail, and a proactive, ethical work attitude. Creative problem-solving skills are valued, along with accuracy and fact-based assertions.

NPD is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER.