Operations Manager

Overview

Employer Industry: Business Process Management (BPM)

• Competitive salary with potential for bonuses
• Opportunity for career advancement and growth within the organization
• Flexible remote work arrangement available
• Supportive and collaborative work environment
• Chance to contribute to high levels of productivity and quality within a global company

• Oversee site readiness activities to ensure successful circuit delivery
• Manage the ticketing process, including monitoring statuses and resolving issues in a timely manner
• Process Move, Add, Change, Disconnect (MACD) service requests accurately
• Maintain proactive communication with stakeholders, including Solution Providers and End Customers
• Assist with reports and ad hoc administrative tasks as designated by the Team Leader

• Bachelor’s degree or foreign equivalent required from an accredited institution, or three years of progressive experience in the specialty in lieu of every year of education
• Minimum of 7 years of relevant work experience
• Ability to ensure high levels of productivity and quality
• Strong communication skills for effective stakeholder engagement
• Willingness to comply with work/break schedules to meet service levels

• Experience in business process management or operational management
• Proven ability to contribute to team performance and boost productivity
• Familiarity with ticketing systems and service request processes
• Strong organizational skills for handling multiple tasks and priorities
• Previous experience in a remote work setting