Product Manager, Advanced Non-Terrestrial Solutions, Business Enablement

About us

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

We are thrilled to announce an exciting opportunity for a Product Manager to join our Advanced Non-Terrestrial Solutions team in Carlsbad, CA! This hybrid role offers the unique blend of working collaboratively within our Carlsbad office and the flexibility of remote work.

Working closely with stakeholders – this role will set and clearly communicate the business-facing product technology vision, align the strategy, define and oversee the execution of the roadmap, and drive adoption of the technology that enables our business to operate efficiently and effectively.

Modern communications service providers must plan and build networks with service delivery, customer satisfaction & partner success, and service & revenue assurance in mind.

• Digital-first services launch faster.
• Frictionless experiences inspire trust with stakeholders and loyalty across customers.
• Strategic investments align with business goals.
• Service operations are automated.

Ultimately, this defines a modern digital telco—uniting the entire service lifecycle on one digital platform for seamless experiences that grow revenue, unleash productivity, and improve retention.

You will inspire and influence the change necessary to realize operational excellence by driving:
1) adoption of a set of business capabilities critical to enable telecommunications service providers, and
2) continuous business process improvement building upon a set of industry-inspired processes optimized for efficiency as the telecommunications industry has evolved over time.

• Be part of a team of product management experts with deep knowledge and experience providing technology-based solutions that enable efficient business operations.
• Work closely with business leaders and operational stakeholders to define the overarching global business operations strategy and operational plan.
• Build strong working relationships and an effective & efficient operating model with peers representing our business areas, engineering, and operations teams to intake, assess, plan, publish, and execute effectively.
• Actively influence outcomes using technology and product expertise, including helping schedules stay on track, creating clear requirements upfront, managing feature backlogs, and making the business more efficient to operate.
• Define product vision, value proposition, and ROI-driven business cases for the platform that enables sales, fulfillment, provisioning, assurance, and billing across mobile and satellite services.
• Own and maintain the multi-year product roadmap aligned to company objectives, prioritize capabilities and releases based on impact to lead-to-cash metrics, regulatory requirements, technical constraints, and partner dependencies.
• Define, measure, and publish product success metrics; driven by a set of goals with annual targets resulting in higher sales revenue, e.g., by reducing time-to-market, and millions of dollars savings in operating expenses by reducing/eliminating a) redundant system/software components and managed services costs and b) labor required to execute manually intensive business processes. Success is determined by measuring performance metrics such as a) time-to-market to deliver products/services and new features and b) business process cycle time associated with critical business functions such as onboarding customers and partners, modifying product offerings, and recognizing revenue.
• Define requirements and oversee the delivery of an observability platform that delivers usable telemetry, KPIs, and dashboards for stakeholders in sales, fulfillment, network operations, assurance, and billing; use observability to identify friction, drive operational improvements, and validate SLAs.
• Effectively collaborate…