Customer Service - Work From Home

Who We Are

Across North America, we work hand in hand with
labor unions, credit unions, and professional associations
to make sure their members and families have access to
long-term protection programs
that bring real peace of mind. These programs are built to secure what matters most — income, family, and future stability.

Our team is dedicated to
serving working families
with the highest standards of integrity, care, and professionalism. We believe success comes from putting people first — and we’re looking for individuals who share that mindset. If you’re driven, compassionate, and want to grow your career while doing meaningful work from home, this could be the opportunity you’ve been looking for.

Your role is all about connection. You’ll be reaching out to members who’ve already requested information about their available programs — no cold calling. Through virtual meetings and phone consultations, you’ll help them understand their options, answer their questions, and make sure they get the coverage that fits their needs.

Every conversation is a chance to make someone’s life a little more secure and a lot less stressful. You’ll be the link between hardworking families and the protection they deserve.

• Meet with members virtually using Zoom or phone to walk them through their available options.

• Listen carefully, ask questions, and provide
  clear, caring explanations
  to help them make confident decisions.

• Keep all your notes and documents
  organized and accurate
  in our digital system.

• Collaborate with teammates, share insights, and support one another toward common goals.

• Participate in regular
  training and development sessions
  that sharpen your communication, leadership, and organization skills.

• Bring new ideas — your input matters here.

• You must be
  legally able to work
  in the U.S. or Canada.

• A
  high school diploma (or equivalent)is required.

• Basic
  tech comfort
  — Zoom, Google Suite, or similar tools.

• You’re a
  strong communicator
  with great listening skills.

• You’re
  self-motivated, reliable
  , and thrive working from home.

• Previous experience in customer service, sales, or team environments is helpful but not required.

• You genuinely
  enjoy helping people
  and building trust through conversation.

• You’re
  adaptable, dependable, and detail-oriented.

• You take ownership of your work and value being part of a supportive team.

• You communicate with
  professionalism, empathy, and confidence.

• A
  full benefits package
  including dental, prescription, travel, and life coverage.

• Remote flexibility
  — work from home while maintaining a healthy balance.

• Recognition and rewards
  for top performers, including bonuses and travel incentives.

• Ongoing training and advancement opportunities
  through mentorship and leadership programs.

• A
  positive, inclusive culture
  that values growth, effort, and teamwork.

This is more than a job — it’s a chance to make a real impact. Every conversation you have helps protect a family, a paycheck, and a future.

If you’re looking for meaningful work that rewards integrity, effort, and heart, we’d love to meet you.

Apply today
and start building a career where what you do every day truly matters.