Inside Sales Specialist Manager

Cary, NC (Hybrid) In office 2 days a week
Cary, NC, USA

New York City (hybrid in office 2 times a week)
New York City, NY, USA

We are the world’s largest university press. That means we serve the academic community as no other publisher can. We work in partnership with institutions and learned societies to bring a world of knowledge to the fingertips of students and researchers worldwide.

The goal is impact. Together with our academic communities, we curate and seamlessly connect together the ideas that push their fields forward, so they can learn from them, add to them, and continue a virtuous cycle of scholarship.

And because we are a part of the academic community and guided in everything we do by our mission, we re-invest in our people, our publishing, and the world‑leading research institution of which we are part.

The incumbent will be responsible for managing a product specialist sales team providing pedagogical solutions to institutional challenges, directly impacting what and how students are learning. In addition to managing sales and service in an assigned territory, the incumbent will train, support, and develop a designated team of Inside Sales Reps ensuring they achieve or exceed team financial goals. The incumbent will report directly to the Head of North American Sales providing feedback from their team members, results on group and team initiatives, and collaboration on special projects and annual exercises.

Key Accountabilities include:

• Interact virtually with college and university professors to promote our digital course materials and influence adoption decisions.
• Lead and monitor team activity to ensure best practices are achieved consistently.
• Support team members with post‑adoption activities such as onboarding, first day of class sell‑through exercises, adoption health checks, and renewal procedures.
• Mentor and coach best practices using systems and tools with your team to ensure the achievement of team financial outcomes.
• Train newly hired reps to be successfully contributing team members and help all team members establish and cultivate a career path.

• Strong computer skills and digital literacy and the ability to train in a digital environment
• High level of attention to detail and accuracy and the ability to hold team members accountable to the same
• Ability to successfully delegate tasks, monitor activity, and follow up for successful completion
• Exceptional organizational and time management skills and ability to problem solve, prioritize, and manage heavy workloads and deadlines
• Excellent interpersonal and oral and written communication skills
• Ability to collaborate across cross‑functional teams
• A professional manner and the ability to communicate persuasively
• Experience in the Higher Education industry preferred
• Leadership experience preferred
• Experience with Salesforce or other CRM preferred
• Experience and comfort with MS Teams or other video conferencing applications preferred

We care about work/life balance  offer 15 days’ vacation time that rises with service, 10 sick days, plus floating holidays, personal days, company holidays, and a 35‐hour working week. We are open to discussing flexibility in respect of working hours and the use of technology to support regular remote working, dependent on role. We also have a great variety of active employee networks and societies.

We care for you and your dependents by offering health, dental, and vision insurance plans to our full‑time employees. Each plan has multiple levels of coverage to fit your needs and has a high level of contribution made by OUP. In addition, we offer Employee Assistant Programs for all full‑time employees, regardless of whether you elect in health insurance. We also offer life insurance and disability insurance.

We help make your money go further by providing a non‑elective contribution on your behalf to your retirement plan of 7% of your salary and a matching contribution to the retirement plan of 50% on the first 6% of employee contributions on based earnings.

This role is eligible for a Sales Bonus.

This role can be done in a hybrid environment in Cary, NC or New York City, NY (2 times a week in office). This role can also be done in a remote environment in the United States.

I5 (for internal purposes only)

$54,534 - $74,000 dependent on skills and experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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