Key Account Manager; Import Supply

Key Account Manager (Import Supply) – Good Energy

Join to apply for the Key Account Manager (Import Supply) role at Good Energy
. This role focuses on delivering exceptional service to our most commercially significant customers, with a primary focus on operational efficiency and revenue management.

• Strategic relationship management: Act as the senior point of contact for key business customers and brokers, building long-term partnerships through proactive engagement and structured reviews.
• Team leadership & coaching: Provide direct line management for a squad of Account Managers, role-modelling best practices and coaching the team to achieve KPIs and service standards.
• Revenue & portfolio health: Take full ownership of account health from onboarding to renewal, using data-led insights to manage performance and ensure invoices are paid within terms. Additionally partner with Debt Recovery Specialists to ensure proactive management of early and late-stage debt.
• Risk & escalation management: Act as the primary escalation point for complex issues, monitoring commercial risks and deploying corrective actions to protect both the customer and the business.
• Commercial growth & strategy: Align customer strategic goals with Good Energy’s products to ensure high customer retention as well as identify and realise partnership and revenue-driving opportunities.
• Operational oversight: Collaborate with Sales, Partnerships, and third-party specialists to ensure contractual adherence and seamless end-to-end service delivery.
• Change & performance leadership: Drive team delivery during periods of significant growth, adapting approach and strategy where necessary and identifying efficiencies to improve team-wide working practices.

You are a commercially minded leader with deep expertise in B2B account management and a track record of delivering high-level customer success. You possess the analytical skills to navigate complex data and the leadership presence to influence stakeholders, mentor a team, and represent Good Energy’s mission.

• Strong experience of B2B Account Management, ideally within the energy sector, and demonstrate a passion for service excellence and building long‑lasting relationships
• Proven ability to role‑model best practices, mentor colleagues, and drive team performance.
• Strong analytical skills with the ability to use data to identify trends, resolve issues, and improve operational tools.
• A confident communicator capable of engaging and influencing both internal stakeholders and external senior partners.
• A genuine passion for renewable energy and the ability to weave our mission into every client interaction.
• A self‑starter who excels at managing a complex portfolio while remaining a dedicated team player.
• Confident traveling to meet key clients in person to strengthen partnerships.
• Experience in renewables, microgeneration, or operational roles within the energy sector.
• Experience leading teams or processes through periods of growth or industry transition.

Our office is based in Chippenham, Wiltshire. For this role, we’re looking for candidates who can come in to our Chippenham office, once a week, once a month or once a quarter, based on location.

We offer both formal and informal flexible working options. Full‑time hours are 37.5 per week, Monday to Friday.

The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges. We promote work‑life balance and flexibility through hybrid working, which combines both remote and office work.

Great allowances for hybrid working:

• 🏡 £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
• 🚆 £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.
• 📖 £500 annual development allowance: to spend on your chosen development area, whether that’s in your current role, or future roles.
• 🎁 8% annual bonus: company‑wide bonus scheme designed to reward…