Client Manager

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.

Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.

Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.

At Honor, we’re building the future of care for older adults—and as a Client Manager, you’ll be at the center of making that mission real. You’ll create seamless, high-quality experiences for clients and their families, balancing empathy, operational excellence, and trusted relationships across Honor’s network of partner agencies and Care Professionals (Care Pros).

As a Client Manager, you’ll own a panel of clients and serve as their primary point of contact throughout their care journey. You’ll guide families through onboarding, support ongoing service needs, and ensure every client receives consistent, compassionate, and reliable care. This role requires balancing personalized service with the operational demands of a fast-paced, growing business—making thoughtful decisions that uphold Honor’s mission and elevate our care standards.

This is a remote position, with several openings available to support our various markets. The role follows a Monday–Friday schedule, 8:00 a.m. to 5:00 p.m. (aligned to Eastern, Central, Mountain, or Pacific Time, depending on your market and interest). Flexibility to occasionally respond during evenings or weekends may be required.

At Honor, we are redefining what home‑care can be — blending world‑class operations, innovative technology, and compassionate service to transform the industry.

Our Operations Team is the engine of our home care platform, built on two essential, highly collaborative functions. Client Managers own the client experience and drive business growth by focusing deeply on satisfaction, quality, and long‑term relationships. Working in tandem, Care Pro Relationship Managers ensure the success of our vital field staff by supporting the Care Pro experience — driving exceptional staffing outcomes through the best quality matches, fostering engagement, and strengthening retention.

Together, we deliver a seamless, high‑quality, and scalable care experience for both our clients and the Care Professionals who make it all possible.

• Guide clients and families through the full care journey, from onboarding to ongoing service.
• Maintain regular contact with clients to manage scheduling, adapt care plans, and ensure a positive experience.
• Build strong relationships with Care Pros, ensuring quality matches and consistent staffing.

• Partner daily with Honor’s frontline support and staffing teams to ensure reliable schedules and timely updates.
• Manage escalations and complex care situations with professionalism, sensitivity, and clear communication.
• Work cross‑functionally to provide feedback to internal teams (e.g., Care Pro HR/admin, product, operations) to continuously improve processes.
• Drive efficiency by balancing automation with personalized service, always keeping client experience at the center.

• Build and maintain strong relationships with partner agencies, translating client needs into actionable care plans.
• Provide real‑time updates and regular check‑ins on client status, issues, and care plan changes.
• Triage requests and set clear expectations to maintain trust and alignment with partners.

• 3+ years of experience in a complex client, patient management, or…