Senior Associate, Dasher & Logistics - Delivery Excellence Strategy & Operations

Senior Associate, Dasher & Logistics - Delivery Excellence Strategy & Operations

Join to apply for the Senior Associate, Dasher & Logistics - Delivery Excellence Strategy & Operations role at Door Dash
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The Dasher & Logistics team is responsible for ensuring every delivery is completed with speed, accuracy and a positive Consumer, Merchant and Dasher experience. The team owns initiatives that touch all parts of the Dasher life cycle, ranging from supply & demand, cost & quality, Dasher pay, Dasher retention, order batching and beyond. We care about metrics such as delivery times, cost per order, dasher compensation, cancellations, missing items and many more.

The Senior Associate, Dasher & Logistics Delivery Excellence Strategy & Operations role is for individuals with an ownership mentality who enjoy tackling complex problems, developing innovative solutions, collaborating across teams, and executing to bring strategies to life. You will analyze business performance, identify opportunities for improvement, and work with cross‑functional partners (internally and externally) to enhance our operations. Your goal is to deliver a high‑quality experience to all sides of our marketplace, balancing efficiency, cost, and stakeholder satisfaction.

• Analyze – Break down data to identify trends, uncover pain points, and get to the lowest level of detail to inform decision‑making.
• Experiment – Use a data‑driven approach and market knowledge to identify opportunities, run tests, and continuously improve our operations.
• Influence – Work cross‑functionally with teams such as Product, Analytics, Engineering, and Marketing to bring solutions to life.
• Grow professionally – Gain exposure to multiple sides of the business, own special projects, and expand your scope over time.

• You have 3‑4 years of work experience in banking, consulting, business operations, strategy, operations, technology, startups, STEM fields, or related areas.
• You’re analytical – able to structure and execute analysis, identify insights, and make data‑driven recommendations.
• You’re proficient in Excel or Google Sheets, have advanced SQL skills, and can manage complex datasets.
• You’re a problem solver – able to translate high‑level goals into actionable plans.
• You’re comfortable communicating with stakeholders internally and externally to drive projects forward.
• You’re a self‑starter – able to thrive in a fast‑paced, evolving environment.
• You have a Bachelor’s degree in a related field.

We use Covey as part of our hiring and/or promotional process for jobs in NYC. Certain features may qualify it as an AEDT in NYC. Covey Scout was used from August 21 2023 through December 21 2023 and resumed on June 29 2024. The Covey tool has been reviewed by an independent auditor; results of the audit may be viewed here:
Covey
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The successful candidate’s starting pay will fall within the pay range below, based on job‑related factors including skills, experience, qualifications, work location, and market conditions. Base salary is localized to the employee’s work location. In addition to base salary, the role includes opportunities for equity grants.

• Pay range: $78,200 — $115,000 USD (national base for U.S. positions).

Door Dash offers a comprehensive benefits package for all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws. Additional benefits include medical, dental, and vision coverage, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program.

• For salaried roles: flexible paid time off/vacation plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrual and sick time accrual details (available upon request).

At Door Dash, our mission to empower local economies shapes how our team members move quickly, learn, and iterate to make impactful decisions that display empathy for our users—including Dashers, merchant partners, and consumers. We are a technology and logistics company that has expanded from food delivery to a broad spectrum of goods.

We’re committed to growing and empowering a more inclusive community. No employee or applicant will face discrimination or harassment based on protected categories. We value a diverse workforce and encourage applicants from all backgrounds.

Mid‑Senior level

Full‑time

Management and Manufacturing

Software Development